Week 12 Change CNTL and MGT, and SLA

Week 12 Change CNTL and MGT, and SLA - Managing Change for...

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Managing Change for Stability and Service Level Agreements Nov 14, 2011
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2 Agenda Remaining Schedule Review of Last Week’s Stuff Change Mgt. Change Control Service Level Agreements 3 – 5 Presentation Volunteers Case Study What’s Next
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3 Remaining Schedule 11/21 – No class 11/28 – DC & Development, Big Data, Global News 5, 5+ Presentations 12/12 – Final Papers Due by 5:15 PM Questions ?
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4 Review Best Practices Depending on your technology and resources the best practice for your company might be different than your competitor ……HOW IS THIS POSSIBLE? Why aren’t best practices all the same?
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5 Review Best Practices Why not just do it down and dirty? Rules of thumb = BP? Does BP adds time or save time?
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6 Review Best Practices Benefits of BP Short term A good roadmap that can be customized Helps avoid omissions Uniformity Longer term Reduced downtime Improved quality of vendor support Improved results from performance tuning Questions?
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7 Review Security Why do you need Security? What are the layers that can be added to increase basic security?
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8 Review Security Firewalls What are some of the filters used? Proxy Servers How can they decrease response time? DMZs Basically it prevents what kind of access? Questions ?
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9 Review System Admin What do these people do? Why did the book say they must learn from there mistakes? OJT?
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10 Review System Admin SA monitors the environment Automates tasks, what and why? Documents things of interest Insure policies and procedures are enforced Questions ?
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11 Clarify Cloud If a company outsourcers everything to a “Cloud”, do they have to worry about any of this IT stuff?
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Clarify Cloud As a function of outsourcing (“clouding”) companies perform the following:
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This note was uploaded on 12/13/2011 for the course IST 434 taught by Professor Staff during the Fall '11 term at Syracuse.

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Week 12 Change CNTL and MGT, and SLA - Managing Change for...

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