Week 14 DC and DEV, cloud services and Big Data

Week 14 DC and DEV, cloud services and Big Data - Data...

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Data Center and Development Cloud Services Big Data Nov 28, 2011
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2 Agenda Remaining Schedule Review of Last Week’s Stuff Instructor Survey Presentations – pick your spots Data Center and Development Relationship Cloud Service Offerings Big Data What’s Next
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3 Remaining Schedule 12/5 – Class Summary Remaining Presentations Final thoughts Quiz 4 (end of class) 12/12 – Final Papers Due by 5:15 PM Attendance is optional Questions ?
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4 Review Change Management What is it? What makes this hard? Why should companies have it?
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5 Change Management A systematic complete approach to dealing with change Promoting, communicating, and adapting change to IT infrastructure and applications to meet the needs of business Controlling changes to minimize mishaps or interruption to needed services Successfully implementing change
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6 Review Change Control How is this different from Change Management? What does this entail? Why should companies make it part of their process?
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7 Review Change Control The procedures to ensure that all changes are controlled, communicated, and implemented. Specifically the IT functions including: Submission – informing of the need to change Recording – documenting and communicating change Analysis – what is the impact and risk of this change Decision making – is this change of value to the business and worth the risk Approval of the change – go/no go Questions ?
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8 Review Service Level Agreements Why have them, what do they do for you? Outsourcing companies have standard SLA offerings, why change them?
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9 Review SLA Definition A negotiated agreement designed to create a common understanding about services, priorities and responsibilities. Both parties are forced to: Communicate about services and expectations Determine how to gauge Service Effectiveness Create a conflict avoidance/resolution tool
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10 Review of SLA Most all IT departments will engage in some form of Outsourcing SLA is your key to establish What you want How it will be measured Who will do what Steps to get there Remedies in case of issues Should be REASONABLE, approach it from the other side to be successful Questions?
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11 Instructor Evaluation Fill out form and drop off to office
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12 Presentations 2 Presentations
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13 Data Center and Development The Symbiotic Relationship Between Data Center
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Week 14 DC and DEV, cloud services and Big Data - Data...

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