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Unformatted text preview: depart. This was one of the more fatal decisions that the management team could have made. They took a bad situation, the weather, and made it even worse by trapping people inside a plane that was ill-prepared to accommodate all the passengers for so many hours. On the part of the information systems department, the inability of the customers to access crucial schedules and updates, along with lacking the proper number of call center employees, caused more aggravation than was really necessary during this winter storm. Overall, I would have opted to simply cancel flights. It would have been better to accommodate the needs of people inside a well stocked terminal, instead of a minimally stocked plane....
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This note was uploaded on 12/13/2011 for the course BUSINESS BIS/219 taught by Professor Helton during the Spring '11 term at University of Phoenix.
- Spring '11
- Business Information Systems