Club IT Part III - Club IT Part III Club IT, Part III Mark...

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Club IT Part III Club IT, Part III Mark Spencer Axia College BIS 219
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2 Club IT is a nightclub owned by Lisa Tejada and Ruben Keys. Club IT has been successful so far; indeed, Club IT has retained and even increased it niche customer base. Club IT is generally busy in the evenings; the customers eat, drink, and relax. Lisa and Ruben have decided to expand their business; more specifically, they want to implement an information system that will increase the clubs profitability and its customer’s satisfaction as well as enjoyment. Throughout my internship at Club IT, I have learned a great deal about the nightclub business, the current needs of this club, and the clubs targeted demographic. Organization and Demographics Club IT attempts to offer is patrons a high-energy night of music, dancing, and food in a friendly and energetic atmosphere. The primary clientele of Club IT are 20-somethings and those in their early thirties. Most of the club’s clientele are part of the Net Generation, also referred to as Millenials; these are individuals who quickly embrace the newest and most popular technologies. This type of customer will become bored rather quickly if the club does not take measures to ensure that the patrons visit to the club is both satisfying and pleasurable. Also that their interactions with the club through the use of the Club IT website as well as the amenities that are made available to them while they are in the club meet their expectations. The club employs a full staff of servers, cooks, security, etc. to ensure a positive experience for its clientele. The owners of Club IT wish to use the agility of their business to build a larger community and improve their business processes with the support of information technology. Club IT currently uses functional areas to link their human resources, marketing, finance and accounting, and supplier information. The system currently in place allows authorized employees to log into the clubs intranet with a secured username and password to view their pay, vacation hours accrued as well as to order supplies if needed, and to review the financial
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3 Club IT Part III statement of the club. While this may have allowed the club to function and even grow in the past, it is not a sufficient system for the sustainability of the club. WI-FI Access for Customers As Club IT currently offers no viable means for its patrons to access the internet once inside the establishment, the first priority is to deploy a WI-FI system throughout the club. The implementation of a WI-FI internet access and a wireless order-taking system will provide several benefits to Club IT. In terms of return on investment (ROI), the order-taking system will undoubtedly increase ticket sales, enhance the accuracy of order-taking, reduce employee costs and staffing, decrease chances of being audited because of the quality of data, and reduce the
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Club IT Part III - Club IT Part III Club IT, Part III Mark...

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