Management 14

Management 14 - CHAPTER 14 KATELYN QUINN Motivation a psychological state that exists whenever internal and/or external forces stimulate direct or

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CHAPTER 14 KATELYN QUINN Motivation: a psychological state that exists whenever internal and/or external forces stimulate, direct, or maintain behaviors Satisfaction: a psychological sate that indicates how people feel about their situation, based on their evaluation of situation Managerial Approach (Manager Behavior) to Employ- ee Satisfaction and Motivation -Practical actions by managers to enhance motivation 1. Inspire employees through one-on-one communication 2. Set specific and challenging goals that employees accept and will strive to achieve 3. Provide employees with praise, recognition, or oth- er rewards -Goals Setting: Goals-->Performance-->Feedback Goal Setting Pitfalls and Solutions: Focusing on performance may reduce learning Solution: Include goals that recognize the importance of learning as well as maximizing performance Employees may feel stressed Solution: Be sure employees have the training and re- sources they need to achieve their goals Individual goals may create conflict among members of a team Solution: Establish group goals and a shared vision People may be tempted to cheat, especially if they are close to achieving their goals but expect to ultimately fail Solution: Put proper controls in place Solution: Establish a culture that values ethical behavior Focusing on goals may mean some other aspects of performance are ignored Solution: Set goals for all important aspects of performance -How Goals Work Goals help direct the attention of employees toward the most important work activities and away from irrelevant tasks Goals energize employees to exert more effort when accepted Goals encourage employees to persist in their work efforts Accepted goals motivate employees to think about alternative strategies for achieving -Offering Incentive and Rewards: Reinforcement theory : behavior is a function of its consequences Focuses on changing behaviors Punishment: creating a negative consequence to discourage a behavior whenever it occurs
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CHAPTER 14 KATELYN QUINN Extinction: the absence of any consequence—either positive reinforcement or punish-
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This note was uploaded on 12/13/2011 for the course ACCT 101 taught by Professor Cosby during the Spring '11 term at Marquette.

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Management 14 - CHAPTER 14 KATELYN QUINN Motivation a psychological state that exists whenever internal and/or external forces stimulate direct or

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