Chapter 11 Notes

Chapter 11 Notes - Chapter11:DevelopingHighPerformance...

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Chapter 11: Developing High-Performance  Teams Relying on Teams Successful companies rely on teams more than individuals Teams:  groups of people who interact and influence each other, are mutually  accountable for achieving common goals associated with organizational  objectives, and perceive themselves as a social entity within an organization 1. All teams exist to fulfill some purpose 2. Team members are held together by their interdependence and need for  collaboration to achieve common goals 3. Team members influence each other 4. Team exists when its members perceive themselves to be a team Why Rely on Team? - teams make better decisions, develop better products and services, and  create a more engaged workforce compared with employees working alone - teams are generally more successful than individuals working alone at  identifying problems, developing alternatives, and choosing from those  alternatives - teams provide better customer service - teams can share information and coordinate tasks more quickly than  traditional departments Trouble with Teams Process Losses:  resources (including time and energy) expended toward team  and development and maintenance rather than tasks  - Teams require the right environment to flourish - Without what teams require, the shift to a team structure could be a waste of  time and huge frustration for those involved Social Loafing:  occurs when people exert less effort ( and usually perform at a  lower level) when working in groups then when working alone 
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- Most likely to occur in large teams where individuals output is difficult to  identify 1. Minimize social loafing by making each team members contribution more  noticeable 2. Also if the task is more interesting social loafing is less likely to occur 3. Make group objective important, so teams feel more pressure from other  group members to perform well   Types of Teams Self-directed Teams:  teams organized around work processes that complete an  entire piece of work requiring several interdependent tasks and have substantial  autonomy over the execution of those tasks  - assign tasks that individual team members perform - are responsible for correcting workflow problems as they occur - receive team level feedback and rewards  Virtual Teams:  teams whose members operate across space, time, and  organizational boundaries and are linked through information technologies to  achieve organizational tasks
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Chapter 11 Notes - Chapter11:DevelopingHighPerformance...

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