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CHAPTER 14 COMMUNICATING IN ORGANIZATIONS True/False Questions 1. Effective communication within the organization and with people outside the company is a major challenge and responsibility for managers. *2. Communication is the process by which information is transmitted from the speaker to the listener. 3. The things that managers learn from direct communication with employees shape their understanding of the corporation. 4. After developing the message, the sender must encode the message and select a communication channel. 5. Without feedback, the communication is only two-way, sender to receiver and receiver to sender. 6. Managers who are effective communicators understand and use the linear nature of communications. 7. The number of cues and the level of potential noise in a channel that is selected for communication refer to the channel richness. 8. Impersonal written media, including fliers and bulletins, are the lowest in channel richness. 9. Nonroutine messages typically contain hard facts or statistics. 10. Blushing, perspiring, glancing around, crying, and laughing are all forms of nonverbal communication. 11. Nonverbal communication occurs mostly face-to-face. 12. When verbal and nonverbal messages are contradictory, the receiver usually will give more weight to behavioral actions than to verbal messages. *13. An important step in effective listening is formulating in your mind what you are going to say next. 14. A formal communication channel is a communication channel that flows within the chain of command.
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Chapter 13 – Communicating in Organizations 15. An example of upward communication is performance feedback. 16. Indoctrination and implementation of goals and strategies are usually the topics covered in upward communication. 17. The major problem with downward communication is drop off, the distortion or loss of message content. 18. Performance reports and suggestions for improvement are two types of upward communication. 19. The purpose of horizontal communication is not only to inform but also to request support and cooperation. 20. Horizontal communication is particularly important in teaching organizations, where teams of workers are continuously solving problems and searching for new ways of doing things. 21. In centralized networks, team members must communicate through one individual to solve problems or make decisions. 22. Personal communication channels exist within the formally authorized channels and adhere to the organization's hierarchy of authority. 23. MBWA and grapevine are two types of personal channels used in many organizations. 24. When managers fail to take advantage of MBWA, they become aloof and isolated from employees. 25.
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