443_needs_web - HumanResource Development 3LevelsofHRD...

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    Human Resource  Development
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    3 Levels of HRD Training KSAOs for current job Education Preparation for next job  months -> year Development Prepare for wide variety of jobs very long term
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Type of HRD Differences in  Needs Assessment Differences in  Instructional Design Different Metrics for Evaluation
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    Training What does it produce?   What are specific performance  indicators you can look for in  your learner population to  measure their improved task  performance after their learning?  
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    When  should  we provide  training? New equipment, software New tasks (job changed) New regulations Performance deficiency (gap) When  should  we conduct a  needs assessment? Performance deficiency (gap)
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    Required Performance Actual  Performance Performance Gap - = Job study Task analysis Talk to manager Outputs Job description Time studies Performance records Sales Errors Accidents Survey Interview Observation How can this  formula help you in dealing with training requests?
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    Types of Job Performance  Records - 1 Outputs output/hour items sold units produced inventory turnover shipments tasks completed work backlog money collected forms processed cases handled productivity Costs sales expense unit costs costs/account cost savings budget variances program costs employee turnover grievances safety violations
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    Types of Job Performance  Records - 2 Time overtime processing time lost days repair time completion time training time work stoppages order response late completions equipment downtime supervisory time schedules met break-in for new people  absenteeism excessive breaks time saved Quality error rates re-work inventory adjustments rejects scrap product defects shortages accidents objectives not met waste deviation from standard product failures customer complaints employee complaints job satisfaction
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    Identify Cause(s) of the  Problem Most employees would do it if they knew  it.    Poor job performance always has a cause.   In the overwhelming majority of  situations, when you discover a gap  between required performance and actual  performance, it will be one or more of  these seven factors of job performance:   
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    Causes of Performance  Problems Capacity  Standards Measurement Feedback Conditions  Incentives & motivation
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Solutions for Performance Problems provide classroom,  self-paced  instruction
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443_needs_web - HumanResource Development 3LevelsofHRD...

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