443_e-learning_web

443_e-learning_web - Using New Using New Technologies in...

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Unformatted text preview: Using New Using New Technologies in Training Use of New Technology in Use of New Technology in Training (1 of 3) s s s 24 percent of companies have a separate technology­based training budget 18 percent of companies have full­time trainers who are paid from the information technology department’s budget The most frequently used technology in training is the Internet / intranet / extranet • (54 percent of companies) Use of New Technology in Use of New Technology in Training (2 of 3) s Training delivered by the computer: • 60 percent is not instructor­led and is done through self­paced Web courses • 32 percent uses CD­ROM / DVD / diskettes s 34 percent of online learning follows the classroom learning model • i.e., connects trainees with an instructor or other students Use of New Technology in Use of New Technology in Training (3 of 3) s s 80 percent of companies who use e­ learning are creating the content of these programs internally Of those companies who use e­ learning: • 56 percent offer it to all employees • 45 percent offer it to select groups of employees • 26 percent offer it to customers Technologies’ Influence on Technologies’ Influence on Training and Learning: s New technologies have made it possible to: • • • Reduce the costs Increase the effectiveness Help training contribute to business goals • • • • • Multimedia Distance learning Expert systems Electronic support systems Training software applications s New technologies include: Technology has made several Technology has made several benefits possible: s s s s s s Employee control As needed access Employee choice Electronic administration Monitoring Traditional methods dispersed Technology allows digital Technology allows collaboration to occur: s Digital collaboration ­ the use of technology to enhance and extend employees’ abilities to work together regardless of their geographic proximity s Digital collaboration includes: • electronic messaging systems • electronic meeting systems • online communities of learning s Digital collaboration can be: • Synchronous, Asynchronous Classroom Learning Classroom Learning Environment Trainer / Instructor • Delivery • Content Learner Learner Learner Learner Experts Resource Materials Learner Learner Technological Learning Technological Learning Environment Trainer / /Instructor Trainer Instructor Delivery Mechanism • Content Learner Learner Experts Experts Learner Learner Learner Learner Resource Materials Websites Blended Learning Environment Blended Learning Environment TTrainer/ /Instructor rainer Instructor • •Delivery Delivery • •Content Content Online Learning Learner Learner Experts Experts Learner Learner Learner Learner Resource Materials Websites Multimedia Training Multimedia Training Multimedia training combines audiovisual training methods with computer­based training s Integrate text, graphics, animation, audio, and video s Trainee can interact with the content s Delivered using interactive video, the Internet or intranets s Advantages and Disadvantages of Advantages and Disadvantages of Multimedia Training: Disadvantages Advantages s s s s s s s s s s Self­paced Interactive Consistency of content Consistency of delivery Unlimited geographic accessibility Immediate feedback Built­in guidance system Appeals to multiple senses Can test and certify mastery Privacy s s s s s Expensive to develop Ineffective for certain training content Trainee anxiety with using technology Difficult to quickly update Lack of agreement on effectiveness Computer­Based Training Computer­Based Training s Computer­based training (CBT) is an interactive training experience in which: • • • computer provides learning stimulus trainee must respond computer analyzes responses, provides Computer­Based Training CD-ROM, DVD, Laser Disc Interactive Video The Internet, Web-Based Training, and E-Learning Virtual Reality Web­based Training Web­based Training Web­based Training Web­based Training Supports s virtual reality s animation s interaction s communication between trainees s real­time audio & video Levels of internet­based Levels of internet­based training: Communications Level 1 Online Referencing Testing Assessment Distribution of ComputerBased Training & Multimedia 2 3 4 Blended Learning Electronic Performance Support Systems 5 6 Characteristics of E­Learning Characteristics of E­Learning Content • Text • Video • Graphics • Sound Link to Resources • Other Training Materials • Other Web-Based Training • Link to Electronic Performance Support Systems Administration • Enrollment • Monitoring • Progress Assessment Collaboration and Sharing • Communities of Practice • Peers • Other Trainees • Experts • Mentors and Advisors Learner Control • Practice • Pacing • Feedback • Content • Accessibility Delivery • Internet / Intranet • Web • Distance Learning • CD - ROM Rules for Designing Rules for Designing Effective Web­Based Training s Development s Instructional Effectiveness s Learner Control s Linkages s Sharing Development Development s Purpose s Needs s Music graphics, icons, animation, and video facilitate and do not interfere with learning s Relevance s Tested s Content Instructional Effectiveness Instructional Effectiveness s Feedback s Assessment s Abstract ­­> real s Obstacles s Variety Learner Control Learner Control A navigator or content map is provided so trainees can move forward or backward through the program & easily access resources & links to other sites as needed s Trainee can compare answers, approaches, & responses to questions to those provided by others s Learner Control­2 Learner Control­2 s Trainees can begin the program where they want or a starting point can be based on an assessment of their knowledge, skills, or experiences related to the program Linkages Linkages s Follow­up materials & additional resources (charts, tables, other web sites) are identified & easily accessible to trainees Sharing Sharing s Opportunities exist for electronically interacting with & sharing with trainers, peers, other trainees, & experts • e­mail • chat rooms • bulletin boards Advantages of E­learning Advantages of E­learning s s s s s s s s s s supports strategy accessible any time ,place unlimited audience can be geographically dispersed delivered faster, to more employees, in a shorter time period easy updating learning environment can be built in enhanced learning eliminate paperwork link learners Factors Limiting the Use of E­ Factors Limiting the Use of E­ Learning s s s s s s Cost Lack of motivation of employees to learn online Lack of management buy-in Lack of employee intranet access Lack of proof concerning return on investment Lack of high-quality content Intelligent Tutoring Systems Intelligent Tutoring Systems s Intelligent tutoring systems (ITS) ­ instructional systems using artificial intelligence s There are three types of ITS: • • • tutoring coaching empowering environments s Tutoring is a structured attempt to increase trainee understanding of a content domain Components of intelligent tutoring Components of intelligent tutoring systems: Domain Expert Provides information about how to perform the task Trainee Model Provides information about student’s knowledge User Interface Enables trainee to interact with the system Training Session Manager Interprets trainees’ actions and reports the results or provides coaching Trainee Scenario Generator Determines difficulty and order in which problems are presented to trainee Characteristics of Intelligent Characteristics of Intelligent Tutoring Systems (ITS): IITS has the ability to match instruction to individual TS has the ability to match instruction to individual student needs student needs s ITS can communicate and respond to the student s ITS can communicate and respond to the student s ITS can model the trainee’s learning process s ITS can model the trainee’s learning process s ITS can decide, on the basis of a trainee’s previous s ITS can decide, on the basis of a trainee’s previous performance, what information to provide performance, what information to provide s ITS can make decisions about the trainee’s level of s ITS can make decisions about the trainee’s level of understanding understanding s ITS can complete a self-assessment resulting in a s ITS can complete a self-assessment resulting in a modification of its teaching process modification of its teaching process s s Distance Learning Distance Learning s s Distance learning is used by geographically dispersed companies to provide information about new products, policies, procedures, and skills training and expert lectures to field locations Two­way communication Distance Distance Learning s s s Audioconferencing Videoconferencing Docuconferencing • sharing documents via computers s Individualized personal­computer­ based training Technologies for Training Technologies for Training Support Expert Systems Groupware Electronic Performance Support Systems (EPSS) Conditions When Training Support Conditions When Training Support Technologies Are Most Needed: s s s s s s s task is infrequent task is lengthy, difficult, and information intensive damaging consequences of error knowledge, procedures, or approaches frequently knowledge, change change high employee turnover llittle time, few resources for training ittle responsibility on employees Training Support Technologies: Training Support Technologies: Expert Systems Expert systems ­ technology that organizes and applies the knowledge of human experts to specific problems Support tool Expert systems have three elements: s A knowledge base A decision making capability A user interface Training Support Technologies: Training Support Technologies: Groupware Groupware (electronic meeting software) ­ a special type of software application that enables multiple users to track, share, and organize information, and to work on the same document simultaneously s Improve business processes & improve meeting effectiveness, identify & share knowledge s A groupware system combines such elements as: s • electronic mail, document management Training Support Technologies: Training Support Technologies: Electronic Performance Support Systems s An electronic performance support system (EPSS) is an electronic infrastructure that: • captures, stores, and distributes individual and corporate knowledge assets throughout an organization, to • enables individuals to achieve required levels of performance in the fastest possible time and with a minimum of support from other people Technologies for Training Technologies for Training Administration Interactive Voice Technology Imaging Training Software Applications Use of new technology training Use of new technology training methods should be considered under certain conditions: 1. 2. 3. Sufficient budget provided Geography, travel costs Trainees comfortable using technology 1. 2. 3. the web personal computers CD­ROMs Technology <=> strategy Scheduling difficulties Need more time for practice, feedback, assessment What training methods will What training methods will you be using in your training module? What are their strengths? Weaknesses? ...
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