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Unformatted text preview: University of Novi Sad Technical faculty “Mihajlo Pupin” Zrenjanin, Republic of Serbia II International Symposium ENGINEERING MANAGEMENT AND COMPETITIVENESS (EMC 2012) Proceedings Zrenjanin, 22 – 23rd June 2011 II International Symposium Engineering Management and Competitiveness (EMC 2012) - Proceedings Organizer of the Symposium: University of Novi Sad, Technical faculty “Mihajlo Pupin”, Zrenjanin, Republic of Serbia Publisher: University of Novi Sad, Technical faculty “Mihajlo Pupin”, Zrenjanin, Đure Đakovića bb, 23000 Zrenjanin For publisher: Milan Pavlović, Ph.D, Professor, Dean of Technical faculty Reviewers: Živoslav Adamović, Ph.D, Professor, University of Novi Sad, Technical faculty “Mihajlo Pupin”, Zrenjanin, Republic of Serbia Maša Magzan, Ph.D, Professor, Zagreb School of Economics and Management, Croatia Larisa Nikitina, Ph.D, Professor, Voronezh State University, Management Department, Russia Technical treatment: Dragan Ćoćkalo, Ph.D, Assistant Professor, University of Novi Sad, Technical faculty “Mihajlo Pupin”, Zrenjanin, Republic of Serbia Milan Nikolić, Ph.D, Professor, University of Novi Sad, Technical faculty “Mihajlo Pupin”, Zrenjanin, Republic of Serbia Edit Terek, BSc, Associate Assistant, University of Novi Sad, Technical faculty “Mihajlo Pupin”, Zrenjanin, Republic of Serbia Biljana Goševski, B.Sc, Associate Assistant, University of Novi Sad, Technical faculty “Mihajlo Pupin”, Zrenjanin, Republic of Serbia Savina Đurin, BSc, Associate Assistant, University of Novi Sad, Technical faculty “Mihajlo Pupin”, Zrenjanin, Republic of Serbia Cover design: Stanislava Sinđelić, M.Sc, Assistant, University of Novi Sad, Technical faculty “Mihajlo Pupin”, Zrenjanin, Republic of Serbia Lecturer: Dragica Ivin, M.Sc, Professor, University of Novi Sad, Technical faculty “Mihajlo Pupin”, Zrenjanin, Republic of Serbia Printed by: Štamparija "GRAFO AS" Karavukovo, Ul. Vuka Karadžića 28, Tel. 025/762-340 Circulation: 110 ISBN: 978-86-7672-165-8 By the resolution no. 451-03-02955/2010-02, from 29th April 2011, Ministry of Education and Science Republic of Serbia donated financial means for printing this Symposium Proceedings. CIP - Каталогизација у публикацији Библиотека Матице српске, Нови Сад 62:005(082) INTERNATIONAL Symposium Engineering Management and Competitiveness (2; 2012; Zrenjenin) Proceedings / II International Symposium Engineering Management and Competitiveness (EMC2012), Zrenjanin, 22 – 23rd June 2012; [organizer] University of Novi Sad, Technical faculty “Mihajlo Pupin”, Zrenjanin. – Zrenjanin: Technical faculty “Mihajlo Pupin”, 2012 (Karavukovo: Grafo as). – XII, 584 str.: ilustr.; 30 cm Tiraž 110. – Str. V: Introduction / Milivoj Klarin. – Bibliografija uz svaki rad. ISBN: 978-86-7672-165-8 1. Technical faculty “Mihajlo Pupin” (Zrenjanin). – I. Tehnički fakultet “Mihajlo Pupin” (Zrenjanin) v. Technical faculty “Mihajlo Pupin” (Zrenjanin) а) Инжењерски менаџмент - Зборници COBISS.SR - ID 271767559 II Program Committee: Milivoj Klarin, Ph.D, Professor, University of Novi Sad, Technical faculty “Mihajlo Pupin”, Zrenjanin, Republic of Serbia – President of the Programming Committee Milan Pavlović, Ph.D, Professor, University of Novi Sad, Technical faculty “Mihajlo Pupin”, Zrenjanin, Republic of Serbia – Dean of Technical faculty “Mihajlo Pupin” in Zrenjanin Ješa Kreiner, Ph.D, Professor, California State University, Department of Engineering, Fullerton, CA, USA Teodora Rutar Shuman, Ph.D, Professor and PACCAR Professor Mechanical Engineering, Seattle University, College of Science and Engineering, USA Thor Henning Gulbrandsen, Ph.D, IFE/NEPAS, Oslo Area, Norway Delčo Jovanovski, Ph.D, Professor, Ss. Cyril and Methodi University, Faculty of Mechanical Engineering, Skopje, Republic of Macedonia Holger Luczak, Ph.D, Professor, Emeritus, RWTH Aachen University, Institute of Industrial Engineering and Ergonomics, Germany Ivo Ćala, Ph.D, Professor, University of Zagreb, Faculty of Mechanical Engineering and Naval Architecture, Croatia Zoran Filipi, Ph.D, Professor, University of Michigan, College of Engineering, Canada Stanislav Karapetrovic, Ph.D, Professor, University of Alberta, Department of Mechanical Engineering, Canada Poór József, Ph.D, Professor, Szent István University, Gödöllő, Hungary Maša Magzan, Ph.D, Professor, Zagreb School of Economics and Management, Croatia Larisa Nikitina, Ph.D, Professor, Voronezh State University, Management Department, Russia Danilo A. Đurović, Ph.D, Professor, Martime Faculty, Kotor - Dobrota, Montenegro Miloslav Seidl, Ph.D, Professor, University of Žilina, Faculty of Special Engineering, Slovakia Ladislav Novák, Ph.D, Professor, University of Žilina, Faculty of Special Engineering, Slovakia Zdenek Dvořák, Ph.D, Professor, University of Žilina, Faculty of Special Engineering, Slovakia Boženko Bilić, Ph.D, Professor, University of Split, Faculty of Electrical Engineering, Mechanical Engineering and Naval Architecture, Croatia Janko Cvijanović, Ph.D, Professor, Megatrend University, Belgrade, Republic of Serbia Miroslav Radojičić, Ph.D, Professor, University of Kragujevac, Technical faculty, Čačak, Republic of Serbia Dragan Radović, Ph.D, Docent, Alfa University Belgrade, Faculty of management, Novi Sad, Republic of Serbia Zoran Čekerevac, Ph.D, Professor, Union University Beolgrade, Faculty of Industrial Management, Kruševac, Republic of Serbia Vesna Spasojević Brkić, Ph.D, Docent, University of Belgrade, Mechanical faculty, Republic of Serbia Zvonko Sajfert, Ph.D, Professor, University of Novi Sad, Technical faculty “Mihajlo Pupin”, Zrenjanin, Republic of Serbia Miroslav Lambić, Ph.D, Professor, University of Novi Sad, Technical faculty “Mihajlo Pupin”, Zrenjanin, Republic of Serbia Živoslav Adamović, Ph.D, Professor, University of Novi Sad, Technical faculty “Mihajlo Pupin”, Zrenjanin, Republic of Serbia Dragiša Tolmač, Ph.D, Professor, University of Novi Sad, Technical faculty “Mihajlo Pupin”, Zrenjanin, Republic of Serbia Slobodan Stojadinović, Ph.D, Professor, University of Novi Sad, Technical faculty “Mihajlo Pupin”, Zrenjanin, Republic of Serbia Dejan Đorđević, Ph.D, Professor, University of Novi Sad, Technical faculty “Mihajlo Pupin”, Zrenjanin, Republic of Serbia Miodrag Ivković, Ph.D, Professor, University of Novi Sad, Technical faculty “Mihajlo Pupin”, Zrenjanin, Republic of Serbia Biljana Radulović, Ph.D, Professor, University of Novi Sad, Technical faculty “Mihajlo Pupin”, Zrenjanin, Republic of Serbia III Duško Letić, Ph.D, Professor, University of Novi Sad, Technical faculty “Mihajlo Pupin”, Zrenjanin, Republic of Serbia Vladimir Brtka, Ph.D, Assistant Professor, University of Novi Sad, Technical faculty “Mihajlo Pupin”, Zrenjanin, Republic of Serbia Branko Markoski, Ph.D, Assistant Professor, University of Novi Sad, Technical faculty “Mihajlo Pupin”, Zrenjanin, Republic of Serbia Organizing Committee: Milan Nikolić, Ph.D, Professor, University of Novi Sad, Technical faculty “Mihajlo Pupin”, Zrenjanin, Republic of Serbia – President of the Organizing Committee Zvonko Sajfert, Ph.D, Professor, University of Novi Sad, Technical faculty “Mihajlo Pupin”, Zrenjanin, Republic of Serbia Dejan Đorđević, Ph.D, Professor, University of Novi Sad, Technical faculty “Mihajlo Pupin”, Zrenjanin, Republic of Serbia Dragan Ćoćkalo, Ph.D, Assistant Professor, University of Novi Sad, Technical faculty “Mihajlo Pupin”, Zrenjanin, Republic of Serbia Dragica Ivin, M.Sc, Professor, University of Novi Sad, Technical faculty “Mihajlo Pupin”, Zrenjanin, Republic of Serbia Edit Terek, B.Sc, Associate Assistant, University of Novi Sad, Technical faculty “Mihajlo Pupin”, Zrenjanin, Republic of Serbia Biljana Goševski, M.Sc, Assistant, University of Novi Sad, Technical faculty “Mihajlo Pupin”, Zrenjanin, Republic of Serbia Savina Đurin, B.Sc, Associate Assistant, University of Novi Sad, Technical faculty “Mihajlo Pupin”, Zrenjanin, Republic of Serbia IV INTRODUCTION Department for Management and Technical faculty “Mihajlo Pupin” from Zrenjanin have started the organization of International Symposium - Engineering Management and Competitiveness (EMC) in 2011. The objectives of the Symposium EMC are: presentation of current knowledge and the exchange of experiences from the field of Engineering management, consideration of development tendencies and trends in Serbia and the world as well, gathering researchers from this field with the aim of expanding regional and international cooperation, raising the level of professional and scientific work at Technical faculty “Mihajlo Pupin” from Zrenjanin, expanding cooperation with economic and educational institutions and encouraging young researchers within this field. Taking into account that this Symposium is international, the importance of this event is obvious for the town of Zrenjanin, Banat region, Vojvodina and Serbia. Organization of EMC by Technical faculty “Mihajlo Pupin” from Zrenjanin represents this scientific-educational institution as one of the major representatives of economic and social development in Banat. Within this Proceedings are presented all accepted papers received for II International Symposium Engineering Management and Competitiveness (EMC 2012). The papers are divided into nine sessions: Plenary session, Session A: Strategic management, Session B: Organizational behavior, Session C: Research and development management, Session D: Marketing management, Session E: Operation management, Session F: Economy, Session G: Ecology and Session H: Students’ papers. We wish to thank Ministry of Education and Science, Republic of Serbia for supporting the organization of II International Symposium Engineering Management and Competitiveness (EMC 2011) as well as to Technical faculty “Mihajlo Pupin” from Zrenjanin and the dean Prof. Ph.D Milan Pavlović for their active role concerning the organization of the Symposium. We are also expressing our gratitude to all authors who have contributed with their papers to the organization of our second Symposium EMC. We would like our Symposium to become a traditional meeting of researchers in June, every year. We are open and thankful for all useful suggestions which could contribute that the next, III International Symposium Engineering Management and Competitiveness (EMC 2013) become better in organizational and program sense. President of the Programming Committee Professor Milivoj Klarin, Ph.D. Zrenjanin, June 2012. V Word of Thanks We wish to thank Ministry of Education and Science, Republic of Serbia for donated financial means which supported printing the Symposium Proceedings and organization of II International Symposium - Engineering Management and Competitiveness (EMC 2012). VI CONTENTS Plenary session ...1 József Poór FOCUS CENTRAL AND EASTERN EUROPE: HUMAN RESOURCE MANAGEMENT AT FOREIGN OWNED COMPANIES ...3 Maša Magzan OVERCOMING MENTAL MODELS: UNLEASHING THE HIDDEN POWER FOR ORGANIZATIONAL DEVELOPMENT AND LEADERSHIP EFFECTIVENESS ...6 Larisa Nikitina ASSESSMENT AND SELF-ASSESSMENT OF CORPORATE SOCIAL RESPONSIBILITY: PROBLEMS AND DECISIONS ...11 Zdenek Dvořák, Eva Sventekova EVALUATION OF THE RESISTANCE CRITICAL INFRASTRUCTURE IN SLOVAK REPUBLIC ...17 Danilo A. Đurović THE QUALITY OF MENTAL AND MORAL SOCIO DISPERSION - THE PRIMARY CONTRIBUTION TO ECO-SYSTEM SUSTAINABILITY ...23 Milivoj Klarin,Vesna Spasojevic Brkić, Sanja Stanisavljev, Zvonko Sajfert, Miroslav P. Radojičić, Milan Nikolić, Jovanovski Bojan A STOCHASTIC MODEL TO DETERMINE THE ELEMENTS OF PRODUCTION CYCLE TIME IN ENTERPRISE ...26 Session A: STRATEGIC MANAGEMENT ...37 Elizabeta Mitreva, Zlatko Jakovlev THE NECESSITY OF REENGINEERING OF THE BUSINESS PROCESSES IN MACEDONIAN COMPANIES ...39 Dejan Jakšić, Kristina Mijić THE METHODLOGY OF BUSINESS PROCESS MANAGEMENT USING SOFTWARE SOLUTION ...45 Ljubica Kazi, Budimir Nikolić, Dijana Dević, Sebastijan Lukić, Jelica Milanov, Marko Stanaćev USING CASE TOOLS FOR VERIFICATION OF BUSINESS PROCESS MODEL ...51 Ljiljana Arsić, Agneš Boljević, Jelena Premović THE NORMATIVE AND EMPIRICAL MODELS OF STRATEGIC DECISION MAKING ...56 Jelena Premović, Agneš Boljević, Ljiljana Arsić, Stojan Drašković MANAGEMENT BY OBJECTIVES ...61 Ljiljana Daković MODIFICATION OF THE BALANACED SCORECARD IN THE MANAGEMENT OF THE MARITIME ECONOMY ...67 Jelena Andrašić REENGINEERING IMPLEMENTATION ON THE EXAMPLE OF A CONSTRUCTION COMPANY ...73 Branislav Tomić, Snežana Omić THE INTEGRAL PROBLEM-SOLVING AND DECISION-MAKING PROCESS ...79 Ljiljana Pecić ANALYSIS OF COMPANY’S INTERNAL FACTORS LIMITING THE PERFORMANCE OF REENGINEERING COMPANY ...85 Ljiljana Dmitrović Šaponja, Sunčica Milutinović, Saša Gravorac, ACCOUNTING INFORMATION SYSTEM AND DECISION SUPPORT SYSTEMS (DSS) IN INCREASING THE QUALITY OF CORPORATE MANAGEMENT’S DECISION MAKING PROCESS ...91 VII Dagmar Vidriková IMPLEMENTATION OF THE SELECTED METHODES OF THE STRATEGIC MANAGEMENT INTO PRIVATE SECURITY SERVICES ...97 Jelena Vapa Tankosić, Biljana Lazić IMPROVEMENT OF COMPETITIVENESS OF SERBIA – STEP FORWARD IN OVERCOMING THE CRISIS ...102 Vladimir Desnica, Dragana Šarac APPLICATION OF NEW TECHNOLOGIES IN THE POST OF SERBIA IN FUNCTION OF EFFICIENT BUSINESS ...108 Slavica Prvulović, Marija Matić, Dragiša Tolmač BUSINESS ETHICS AND INFORMATION ...113 Milan Nikolić, Dragica Ivin, Biljana Goševski STRATEGIC, OPERATIONAL AND INVESTMENT DECISIONS IN BUSINESS ...119 Session B: ORGANIZATIONAL BEHAVIOR 125 Miloš Trivić ORGANIZATIONAL BEHAVIOR AND DESIGN THROUGH THE FUNCTION OF ORGANIZATION ...127 Ana Bukilica ORGANIZATIONAL BEHAVIOR AND PROCESSES THROUGH MANAGEMENT FUNCTION ...131 Danijela Bogdanić EXPECTATIONS OF PARTICIPATIVE LEADERSHIP BEHAVIOUR IN BOSNIA AND HERZEGOVINA ...136 Miloš Jovičić, Goran Zarić, Danijela Milovanović COMMUNICATION AND ORGANIZATIONAL CULTURE IN THE COMPANY ...141 Milena Popović, Marija Kuzmanović, Bisera Andrić Gušavac CREATING A STIMULATING ENVIRONMENT IN THE COMPANY – EMPLOYEE SATISFACTION FACTOR ...145 Ana Božović, Natalija Kukolj – Prokić, Dragan Cvetković, Mara Šiljak RESEARCH OF INTERPERSONAL RELATIONSHIPS IN THE ORGANIZATION ...151 Nenad Zec KNOWLEDGE MANAGEMENT ...155 Marijana Mišić THE ROLE OF HUMAN RESOURCE MANAGEMENT IN PROFESSIONAL DEVELOPMENT AND PROMOTION OF WOMEN IN ORGANIZATIONS ...158 Bojan Leković, Slobodan Marić BENEFITS AS AN INSTRUMENT OF MOTIVATION ...164 Natalia Kukolj - Prokić, Ana Božović, Ivan Tasić, Jelena Tasić INVESTIGATION OF THE CONFLICT IN THE ORGANIZATION ...169 Suzana M. Savić, Dejan M. Vasović, Stevan M. Mušicki REFLECTION ON THE OCCUPATIONAL HEALTH AND SAFETY ELEMENTS IN CONTEXT OF CORPORATE SOCIAL RESPONSIBILITY ...174 Session C: RESEARCH AND DEVELOPMENT MANAGEMENT ...181 Dmitriy Treshchevskiy RUSSIAN REGIONS’ INNOVATIVE DEVELOPMENT IN CRISIS PERIOD ...183 József Poór, Katalin Óhegyi THE CAFETERIA SYSTEM IN HUNGARY: DEVELOPMENT AND NEW DIRECTIONS ...188 VIII Elizabeta Mitreva, Zlatko Jakovlev CREATION OF INNOVATION CLIMATE FOR IMPROVEMENTS AND INNOVATIONS OF THE BUSINESS PROCESSES IN THE MACEDONIAN COMPANIES ...194 Danilo Obradović, Slaviša Trajković, Andrija Babović INFORMATION TECHNOLOGY AS A BASIS E-BUSINESS IN TOURISM ...200 Zlatibor Ljubinković THE BENEFITS OF NEW APPROACH TO ENERGY MANAGEMENT AT THE LOCAL LEVEL IN REPUBLIC SERBIA ...205 Darko Marjanović, Miloš Pjanić, Predrag Radojević THE EFFECTS OF TAX COMPETITION ON THE OPERATIONS OF MULTINATIONAL COMPANIES ...211 Lidija Pulevska-Ivanovska, Kiril Postolov, Stefan Ivanovski, LOGISTICS DEVELOPMENT IN MACEDONIA – OPPORTUNITIES AND PERSPECTIVES ...217 Maja Timovska MANAGING RISK TO REDUCE DISASTERS RISK ...222 Danijel Kokanović RISK MANAGEMENT IN PRACTICE – TECHNOLOGY OF RISK ...228 Miloš Ilić MANAGING THE RISK OF E-BANKING ...234 Milivoje Davidović, Vera Zelenović MANAGEMENT OF INVESTMENT PORTFOLIO IDIOSYNCRATIC RISK ...240 Milena Naumov, Miljan Draganić ENTREPRENEURIAL MANAGEMENT IN SMALL AND MEDIUM ENTERPRISES ...245 Vasilijana Mirković TECHNICAL AND DATA SECURITY RISKS IN ELECTRONIC BUSINESS 251 Dragiša Radojković, Zvonko Sajfert, Janko Cvijanović, Predrag Atanasković, Zoran Škrinjarić ANALYSIS OF NEEDS FOR CERTAIN PROFILES AND VOCATIONS NEEDED FOR LABOUR MARKET ...257 Dejan M. Vasović, Stevan M. Mušicki, Miomir B. Stanković STRATEGIC ROLE OF SMALL, DECENTRALIZED HYDRO GENERATION SYSTEMS IN SERBIAN ENERGY POLICY DEVELOPMENT ...263 Ivan Tasić, Jelena Tasić, Teodora Mitić, Dajana Tubić TEACHERS' ATTITUDES ABOUT DEMOCRATIC RELATIONS IN THE SCHOOL ...268 Ivan Tasić, Jelena Tasić, Teodora Mitic, Dajana Tubić POSSIBILITIES FOR INCLUSIVE EDUCATION IN EDUCATIONAL INSTITUTIONS ...273 Dejan Đorđević, Dragan Ćoćkalo, Srđan Bogetić, Sanja Stanisavljev, Dragica Ivin ENTREPRENEURSHIP AMONG STUDENTS: THE POTENTIAL IN SERBIA ...279 Session D: MARKETING MANAGEMENT ...285 Srđan Bogetić, Snežana Lekić, Dragiša Ranđić THE ROLE OF INNOVATION IN IMPROVING ENTERPRISE COMPETITIVNESS ...287 Mila Zibak STRATEGIES AND E-MARKETING TOOLS FOR CREATING BRANDS ...293 Vesna Rodić, Nemanja Lukić, Jelena Rodić COSTUMER RELATIONSHIP MANAGEMENT IN INSTITUTIONS OF HIGHER EDUCATION ...299 Nikola Milićević THE IMPLEMENTATION OF EFFICIENT CONSUMER RESPONSE CONCEPT ...304 Jelena Rodić, Deniz Ahmetagić, Vesna Rodić LOYALTY CARDS AS INNOVATIVE MARKETING TREND IN CREATING CUSTOMER LOYALTY ...310 IX Igor Nikodijević, Vitomir Bošković, Dragan Miletić SURVEYING AND EVALUATING CUSTOMER SATISFACTION USING A PRODUCTION COMPANY - INDUSTRIJA PRECIZNE MEHANIKE AD BEOGRAD - AS A MODEL ...316 Mirjana Rikalo, Marija Lazarević, Dragoljub Novaković VISUAL IDENTITY AS AN INSTRUMENT OF TOURIST DESTINATION BRANDING CASE STUDY: THE VINČA ARCHEOLOGICAL LOCALITY ...322 Marina Dobrota, Ana Nikodijević, Dobrivoje Mihailović INFLUENCE OF CUSTOMER EXPERIENCE ON SATISFACTION WITH MOBILE PHONES ... 328 Edit Terek, Biljana Goševski,Višnja Istrat, Savina Đurin SOCIAL NETWORK MARKETING ...334 Branka Jajić, Jelena Jajić ZRENJANIN - CREATIVE CITY ...340 Session E: OPERATION MANAGEMENT ...347 Zdeněk Říha, Marek Honců EXTERNALITIES OF TRANSPORT AND THEIR RELATION TO ECONOMIC OUTPUT ...349 Eva Sventekova, Zdenek Dvorak PERFORMANCE TESTING OF CRITICAL TRANSPORT INFRASTRUCTURE ELEMENTS ...354 Branislav Tomić, Vesna Spasojević Brkić, Milivoj Klarin INTEGRATED SIX SIGMA METHODOLOGY ...359 Vyara Pozhidaeva, Dragan Živković INFORMATION SYSTEM AND TQM AS A MEASURE OF MAINTENANCE OF UNIVERSAL LATHES QUALITY ...365 Kristian Bereš, Paun Bereš IT AND NEW MODELS OF EDUCATION IN MANAGEMENT OF EDUCATIONAL PROCESS BASED ON ALTERNATIVE ENERGY SOURCES ...371 Jasmina Vesić Vasović, Miroslav Radojičić, Zoran Nešić STABILITY INTERVALS OF THE CRITERIA IN MULTI-CRITERIA DECISION MAKING ...377 Dejan Stojković, Ratko Đuričić REVIEW OF THE E-CRM CONCEPT IN THE ADVANCED TELECOMMUNICATIONS COMPANIES ...383 Dejan Stojković, Ratko Đuričić MOBILE CRM CONCEPT IN THE TELECOMMUNICATIONS INDUSTRY ...389 Slavoljub Milovanović SOFTWARE SUPPORT TO SUPPLY CHAIN MANAGEMENT ...395 Ljiljana Tanasić TOTAL PRODUCTIVE MAINTENANCE – A SOLUTION FOR OPTIMIZING THE PRODUCTIVITY OF MANUFACTURING EQUIPMENT ...401 Milan Pasula, Branislav Nerandžić, Milan Radosević INTERNAL AUDIT OF THE SUPPLY CHAIN MANAGEMENT IN FUNCTION OF COST REDUCTION OF THE COMPANY ...407 Nataša Aleksić INFORMATION MANAGEMENT IN LOGISTICS ...413 Miroslava Marić, Violeta Jovanović APLICCATION OF ISO 14000 SERIES STANDARDS IN MANUFACTURING COMPANIES – THE ROLE AND IMPORTANCE ...419 Sanja Stanisavljev, Sajfert Vjekoslav, Đorđević Dejan, Ćoćkalo Dragan, Vesna Spasojevic Brkić, Jovanovski Bojan A STOCHASTIC MODEL TO DETERMINE THE ELEMENTS OF PRODUCTION CYCLE TIME IN TEXTILE INDUSTRY ...425 X Session F: ECONOMY ...433 Dejan Ječmenica, Lidija Barjaktarović NEW APPROACHES IN THE MANNER OF HUMAN RESOURCES IN TERMS OF ECONOMIC AND FINANCIAL CRISIS ...435 Marko Ivaniš FACTORING AS A CONTEMPORARY FORM OF ENTERPRISE FINANCING ...440 Nada Milenković, Jelena Đurasinović FACTORS AFFECTING THE BALANCE OF INVESTMENTS IN SERBIA ...446 Miloš Pjanić, Darko Marjanović, Danilo Lučić STRATEGIES CREDIT POLIC...
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