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Unformatted text preview: > > > > > > > > Improving Performance Through Empowerment, Teamwork, and Communication Chapter 10 Describe why & how organizations empower employees. Distinguish among the five types of teams in the workplace. Identify the characteristics of an effective team. Summarize the stages of team development. Relate cohesiveness and norms to effective team performance. Describe the factors that cause conflict in teams and how to manage conflict. Explain the importance and process of effective communication. Compare the different types of communication. Explain external communication and how to manage a public crisis. 1 2 3 4 5 6 7 8 9 L e a r n i n g G o a l s Empowerment - giving employees authority and responsibility to make decisions about their work without traditional managerial approval and control Sharing Information and Decision-Making Authority Keeping them informed about companys financial performance Giving them broad authority to make workplace decisions E m p o w e r i n g E m p l o y e e s Employee Stock Ownership Plans 11 million workers at 10,000 companies participate. Gives employees ownership, motivating them to work smarter and harder. Stock Options Right to buy a specified amount of company stock at a given price within a given time period....
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