TEAM 3 Forum Question Answers - Jeremy Pflug

TEAM 3 Forum Question Answers - Jeremy Pflug - Chapter 11...

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Chapter 11 What are the major types of knowledge work systems and how do they provide value for firms? The major types of knowledge work systems are: Enterprise-Wide Knowledge Management Systems, Knowledge Work Systems, and Intelligent Techniques. Enterprise-Wide Knowledge Management Systems are used for general purpose, integrated, firm wide efforts to collect, store, disseminate, and use digital content and knowledge. An example of a EWKMS would be a Learning Management System. Knowledge Work Systems are specialized workstations and systems that enable scientists, engineers, and other knowledge workers to create and discover new knowledge. An example of a KWS would be 3-D virtualization which engineers use in creating 3-D blueprints. Intelligent Techniques are tools for discovering patterns and applying knowledge to discrete decisions and knowledge domains. An example of an intelligent technique would be case based reasoning which are rules for a computer program to discover optimal solutions for problems. Chapter 12 Compare the descriptions of managerial behavior in the classical and behavioral models. The classical model of management basically is a description of what managers do. Henri Fayol described the five basic functions of a manager as planning, organizing, coordinating, deciding and controlling. This classical model describes functions of a manager however it does not address what exactly managers do when they plan, decide things, and control the work of others. The behavioral models state that the actual behavior of managers appears to be less systematic,
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TEAM 3 Forum Question Answers - Jeremy Pflug - Chapter 11...

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