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Unformatted text preview: The way I will sample this is to ask a co-worker, while taking a customers call to tap on the table when they feel that 30 seconds has elapsed. I will start the timer when they start their greeting and stop the timer when they tap the table. I will sample 100 calls during the day and then average the time that each of my co-workers takes to tap. I will average by total, by race, by sex and also by age to see if there is any significant different in the averages. I hypothesize that my testing will show an underestimation in total average time. I believe that females will show a faster estimation than men. I believe that younger workers will have a fast estimation than older workers. Finally, I feel that Caucasian workers will have a faster estimation on 30 seconds than non-Caucasian workers....
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This note was uploaded on 12/17/2011 for the course MBA 500 taught by Professor Dr.jones during the Spring '11 term at Morehead State.
- Spring '11