Chap004 - Chapter 04 - Product and Service Design Chapter...

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Chapter 04 - Product and Service Design Chapter 04 Product and Service Design True / False Questions 1. Global teams provide diversity while eliminating conflicts and miscommunication. FALSE AACSB: MD Difficulty: Medium TLO: 14 Taxonomy: Knowledge 2. A ‘House of Quality' is achieved when no department in a single location has more than 15% rejects. FALSE Difficulty: Easy TLO: 9 Taxonomy: Knowledge 3. Concurrent Engineering is another term for sequential development. FALSE Difficulty: Easy TLO: 9 Taxonomy: Knowledge 4. One of the main advantages of standardization is that it increases the potential variety of products. FALSE Difficulty: Medium TLO: 4 Taxonomy: Knowledge 4-1
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Chapter 04 - Product and Service Design 5. A disadvantage of standardization is the possibility of standardizing designs too early, which may make it difficult to modify in the future. TRUE Difficulty: Medium TLO: 4 Taxonomy: Knowledge 6. Reducing consumer choices makes service more efficient. TRUE Difficulty: Easy TLO: 14 Taxonomy: Knowledge 7. Modular design increases costs of purchasing and controlling inventory compared to non- modular. FALSE Difficulty: Medium TLO: 4 Taxonomy: Knowledge 8. Product failures can be easier to remedy with modular design. TRUE Difficulty: Medium TLO: 4 Taxonomy: Knowledge 9. One motivation for an organization to redesign its product or service is to avoid the alternative of downsizing the organization. TRUE Difficulty: Easy TLO: 2 Taxonomy: Knowledge 4-2
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Chapter 04 - Product and Service Design 10. A major benefit of Computer Aided Design (CAD) is the increased productivity of designers. TRUE AACSB: IT Difficulty: Easy TLO: 10 Taxonomy: Knowledge 11. Most of the time what is called product or service design is actually a redesign of an existing product or service. TRUE Difficulty: Easy TLO: 2 Taxonomy: Knowledge 12. A service blueprint is quite similar to an architectural drawing. TRUE AACSB: RT Difficulty: Easy TLO: 13 Taxonomy: Knowledge 13. The process of dismantling and inspecting a competitor's product to discover product improvement is called benchmarking. FALSE Difficulty: Easy TLO: 9 Taxonomy: Knowledge 4-3
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14. To save money, it is essential that designers revise the production capabilities to meet the requirements of the new products. FALSE AACSB: RT Difficulty: Medium TLO: 10 Taxonomy: Knowledge 15. Many US manufacturers are now shifting their focus from products to both product and process improvements. TRUE Difficulty: Medium TLO: 2 Taxonomy: Knowledge 16. Applied research has the objective of achieving commercial applications for new ideas. TRUE Difficulty: Easy TLO: 9 Taxonomy: Knowledge 17. Basic research is done with the expectation that discoveries will have near-term commercial application. FALSE
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This note was uploaded on 12/17/2011 for the course OPER 501 taught by Professor Fsafas during the Spring '11 term at Manor.

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Chap004 - Chapter 04 - Product and Service Design Chapter...

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