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Unformatted text preview: BPM issues Cross- Functional Processes Business process crosses into multiple departments w/i a single company (customer relationship management, etc) BPM authority shared across several or many departments; problem resolution via committee and policy; is more difficult bc no manager has authority over all activities Interorganizational Processes Business process crosses into multiple companies (ex: supply chain mngmnt) BPM authority shared by multiple companies. Problem resolution via negotiation & contract 05:00 05:00...
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- Spring '08