5-Interviewing-Practicum

5-Interviewing-Practicum - Interviewing Practicum...

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Interviewing Practicum
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Communication Tree Branch #1 Professional: “How are you today Mr. Smith?” Patient: “Not good. I’m having some chest pains” What should the HCP do? Page the doctor immediately Ask more questions Give the patient some pain medication
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Communication Tree Branch #1 Page the doctor immediately It is important to gather information about the type or duration of chest pain the patient is feeling Ask more questions Give the patient some pain medication It is important to gather information about the type of chest pain the patient is feeling
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Communication Tree Branch #1 Which question would you ask next? When did the pain start? Can you describe the pain? Did you take your blood pressure pills this morning?
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Communication Tree Branch #1 When did the pain start? The priority is to determine more information about the nature of the chest pain . Question of onset of pain is important but should be asked after gathering other key info. Can you describe the pain? Did you take your blood pressure pills this morning? The priority is to determine more information about the nature of the chest pain . Questions regarding medication should be asked after .
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Communication Tree Branch #1 Patient: “It feels like pressure. I’m scared. Don’t let me die” Which is the best statement for the HCP to respond with? Is the pain mild, moderate, or sever? You won’t die. This is a clinic. It is normal to feel scared. Let’s talk about your feelings.
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Communication Tree Branch #1 Is the pain mild, moderate, or sever? You won’t die. This is a clinic. Statement provides false reassurance to the patient and does not contribute to gathering any information It is normal to feel scared. Let’s talk about your feelings. Statement steers the communication away from the important task of evaluating the patient’s chest pains
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Communication Tree Branch #1 Patient: “It is severe. I think I am going to pass out.” What should the HCP do or say at this moment ? Begin appropriate clinical intervention Ask more questions You wont pass out. Take some deep breaths.
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Communication Tree Branch #1 Begin appropriate clinical intervention Ask more questions Your priority must shift to starting clinical interventions. You have gathered enough information (sever chest pressure) to warrant the need to start clinical intervention . You will need to gather additional information once you have started to treat this patient. You wont pass out. Take some deep breaths This answer provides false reassurance and gives the patient inaccurate instructions .
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Professional: “Good morning, Dr. Wagner's office. How can I help you?” Patient: “I want to talk to the Dr. now! What is the most appropriate action at this moment?
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5-Interviewing-Practicum - Interviewing Practicum...

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