9-Conflict& Communication- W2011

9-Conflict& Communication- W2011 - Conflict...

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Conflict & Communication
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Questions: How can we avoid conflict? How can we eliminate it altogether? Answer : We cannot avoid or eliminate conflict We can only effectively manage conflict and produce positive change
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Health Communication Model Health professional Health professional Client Significant others Lifespan Health care contexts Communication variables Communication variables Health transactions (Conflict)
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Conflict has the following characteristics: A struggle Within the person (personal) Between individuals (interpersonal) Some interdependence Health care is particularly interdependent Affect Arousal of feelings – eg. anger, sadness, feelings of abandonment Differences either related to content or relationships *Conflict is natural and can be beneficial.
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2 Kinds of Conflict CONTENT CONFLICTS Regarding Beliefs & Values Regarding Goals RELATIONSHIP CONFLICTS Issues of Esteem Issues of Control Issues of Affiliation Northouse & Northouse p.225-235
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2 Kinds of Conflict Conflict on the Content Level 1. Conflict regarding values and beliefs Religious, cultural, professional, etc 1. Conflict regarding goals Procedural conflict: how or best method/approach to achieving goal Substantive conflict: what the goal should be
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2 Kinds of Conflict Conflict on the Relational Level 1. Issues of esteem: worth, significance, respect, competence, etc. 2. Issues of control: power struggles, actual vs. perceived control 3. Issues of affiliation: inclusion, affection, belonging
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Theoretical Approaches to Conflict Conflict Resolution Theory 1. Antecedent conditions : can lead to conflict (competition, ambiguity, dependency, etc) 2. Perceived conflict: 2+ individuals recognize that aims
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9-Conflict& Communication- W2011 - Conflict...

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