Communication Apprehension

Communication Apprehension - External Effects Avoidance...

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Scared Speechless?
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Communication Apprehension “the general predisposition to avoid situations that require communication”
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Types of CA 1. Dispositional CA (aka trait-like) 2. Situational CA (aka stage-fright)
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Causes of CA Trait-like CA Heredity Inadequate or poor models (parental modeling) Inadequate positive reinforcement Learned helplessness Poor skill development Situational CA Novel situations Formal situations Subordinate status Feeling conspicuous Dissimilar Excessive attention Unfamiliarity with the norms Fear of evaluation Under prepared Rigid rules Negative self-talk
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Effects of CA Internal Effects Feelings of Discomfort
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Unformatted text preview: External Effects Avoidance Withdrawal Overcommunication Disruption Effects of CA Caroline Kennedy, You know? You know counts: New York Times: 130 times NY1: 80 times Daily News: 200 times Personality Correlates of CA General Anxiety Tolerance for Ambiguity Self-Control Adventurous Emotional Maturity Introversion Self-Esteem Innovativeness Tolerance for Disagreement Assertiveness Treatment Approaches Systematic Desensitization Cognitive Therapy/Restructuring Skills Training Visualization...
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Communication Apprehension - External Effects Avoidance...

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