Communication Apprehension

Communication Apprehension - • External Effects –...

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Scared Speechless?
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Communication Apprehension “the general predisposition to avoid situations that require communication”
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Types of CA 1. Dispositional CA (aka trait-like) 2. Situational CA (aka stage-fright)
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Causes of CA Trait-like CA Heredity Inadequate or poor models (parental modeling) Inadequate positive reinforcement Learned helplessness Poor skill development Situational CA Novel situations Formal situations Subordinate status Feeling conspicuous Dissimilar Excessive attention Unfamiliarity with the norms Fear of evaluation Under prepared Rigid rules Negative self-talk
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Effects of CA Internal Effects Feelings of Discomfort
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Unformatted text preview: • External Effects – Avoidance – Withdrawal – Overcommunication – Disruption Effects of CA • Caroline Kennedy, You know? • “You know” counts: – New York Times: 130 times – NY1: 80 times – Daily News: 200 times Personality Correlates of CA • General Anxiety • Tolerance for Ambiguity • Self-Control • Adventurous • Emotional Maturity • Introversion • Self-Esteem • Innovativeness • Tolerance for Disagreement • Assertiveness Treatment Approaches • Systematic Desensitization • Cognitive Therapy/Restructuring • Skills Training • Visualization...
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Communication Apprehension - • External Effects –...

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