Introduction - Introduction to Professional Communication...

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Introduction to Professional Communication Foundations of Human Communication
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“Most people spend between 80 and 90 percent of their waking hours communicating with others.” -- The Art of Public Speaking , Stephen Lucas
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Human Communication Defined “…the process whereby one person stimulates meaning in the mind of another through verbal and/or nonverbal means.”
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What is Effective Communication? Develops common understanding of the message from both perspectives—sender and receiver Achieves its intended effect (what is the goal of the message?) Is ethical (See Chapter 3)
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The Communication Process Communication as ACTION Communication as INTERACTION Communication as TRANSACTION
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Communication as ACTION Noise (interference) Noise Source message Channel message Receiver Noise
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Communication as INTERACTION Noise Noise Source message Channel message Receiver Feedback Noise Context/Situation
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TRANSACTION
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Introduction - Introduction to Professional Communication...

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