Listening_pp. - Self Barriers Self-Focus Emotional Noise...

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“Most people spend between 80 and 90 percent of their waking hours communicating with others.” Read 16% Listen 45% Write 9% Speak 30%
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Hearing vs. Listening Hearing - physiological process of decoding sounds. Listening – to hear something with thoughtful attention -- (the process of receiving , understanding , remembering , evaluating , and responding to sounds and messages).
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Four Types of Listening Appreciative Empathetic Comprehensive Evaluative/Critical
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Making a Business Out of Listening Mediums Telling Them What They WANT To Hear
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WHHHHAAAAAT?!? Most People are Poor Listeners
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Unformatted text preview: Self Barriers Self-Focus Emotional Noise Criticism Information-Processing Barriers Processing Rate Information Overload Receiver Apprehension Context Barriers Time & Place Heresthetics Noise Cultural Differences Gender Styles Becoming an Active Listener Adapt to the speakers delivery Listen with your eyes as well as your ears Monitor your emotional reaction Avoid jumping to conclusions Be a selfish listener Identify your listening goal (4 types of listening)...
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Listening_pp. - Self Barriers Self-Focus Emotional Noise...

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