{[ promptMessage ]}

Bookmark it

{[ promptMessage ]}

Lecture 14 - Lecture 14 Ch 12 1 Chapter 12 Distribution...

Info icon This preview shows pages 1–2. Sign up to view the full content.

View Full Document Right Arrow Icon
Lecture 14 – Ch 12 1. Chapter 12: Distribution Customer Service & Logistics o Logistics from a Customer point of view Factory point of view Sellers point of view o What is logistic? Logistics is how to get the raw materials to the factory and then to the customer Is transporting, inhaling in a way to reach customer needs o Physical Distribution Gets it to customers Logistics Physical distribution o Physical Distribution Customer Service Making distribution more efficient Increase their profits Cut prices Improve customer service ECR - Efficient Customer Response Use tech to improve the customer service Rapidly and efficient delivery will get you far Everyone wants to provide value to sell their products Why outsource? 30% of the distribution goes to transportation 90% of companies either outsource or consider outsourcing their distribution and transportation 45% of companies have trucks today
Image of page 1

Info icon This preview has intentionally blurred sections. Sign up to view the full version.

View Full Document Right Arrow Icon
Image of page 2
This is the end of the preview. Sign up to access the rest of the document.

{[ snackBarMessage ]}

What students are saying

  • Left Quote Icon

    As a current student on this bumpy collegiate pathway, I stumbled upon Course Hero, where I can find study resources for nearly all my courses, get online help from tutors 24/7, and even share my old projects, papers, and lecture notes with other students.

    Student Picture

    Kiran Temple University Fox School of Business ‘17, Course Hero Intern

  • Left Quote Icon

    I cannot even describe how much Course Hero helped me this summer. It’s truly become something I can always rely on and help me. In the end, I was not only able to survive summer classes, but I was able to thrive thanks to Course Hero.

    Student Picture

    Dana University of Pennsylvania ‘17, Course Hero Intern

  • Left Quote Icon

    The ability to access any university’s resources through Course Hero proved invaluable in my case. I was behind on Tulane coursework and actually used UCLA’s materials to help me move forward and get everything together on time.

    Student Picture

    Jill Tulane University ‘16, Course Hero Intern