Exam 3 Outline - Management Exam 3 Chapter 13 Group and...

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Management Exam 3 Chapter 13: Group and Teams 1. Group: two or more freely interacting individuals who share collective norms, goals, and have a common identity—collection of people o Formal group: productive work. Created to do something productive for the organization and is headed by a leader. o Informal group: for friendship. Formed by people seeking friendship and has no officially appointed leader. 2. Team: small group of people with complementary skills who are committed to a common purpose, performance goals, and approach for which they hold themselves personally accountable. Types of work teams: o Advice Team: broaden information base for managerial decisions. – Committees, review panels, advisory councils. o Production team: responsible for day- to- day operations—flight attendant crews, maintenance crews, etc. o Project team: do work doing creative problem solving. o Action team: require people with specialized training and a high degree of coordination—hospital surgery reams, cockpit crews, SWAT. 1. Cross-functional team Members composed of people from different departments, such as sales and production, pursuing a common objective 2. Problem-solving team Knowledgeable workers who meet as a temporary team to solve a specific problem and then disband 3. Quality circle Volunteers of workers and supervisors who meet intermittently to discuss workplace and quality-related problems 4. Self-managed team Workers are trained to do all or most of the jobs in a work unit, have no direct supervisor, and do their own day-to-day supervision given administrative oversight 5. Top-management team Members consist of the CEO, president, and top department heads and work to help the organization achieve its mission and goals 6. Virtual team Members interact by computer network to collaborate on projects 7. Work team Members engage in collective work requiring coordinated effort; purpose of team is advice, production, project, or action (see text discussion) Five stages of Group and Team Development 1. Forming: process of getting oriented and acquainted—high degree of uncertainty. “Why are we here?” 2. Storming: emergence of individual personalities and roles and conflicts within the group.—stage most likely to result in open rebellion 3. Norming: conflicts are resolved, close relationships develop, and unity and harmony emerge. a. Group cohesiveness: “we feeling” binding group members together 4. Performing: members concentrate on solving problems and completing the assigned task. 5. Adjourning: members prepare for disbandment Building group into an effective team 1. Performance goals and feedback: told how you are doing based on performance 2. Motivation through mutual accountability: when you feel like you have to work harder when in a group.
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