bsbldr502_notes21.docx - Cultural and linguistic diversity...

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Cultural and linguistic diversity People with different cultural background show significant difference in communication and these differences can lead to misunderstanding or unfairness. Communication differences may be categorised as: Linguistic and verbal •English spoken as a second language may result in communication barriers •Different accent and word use •Different dialects, idioms, word use, pronunciation, spelling (British/American English Non-verbal •Voice intonation and emotional expression (cultural expressions of emotions are not necessarily universal). •Gestures (gestures may vary between cultures) •Proximity (different cultures interpret the appropriate distance between people in an interaction differently
. As a leader, you need to do your best to avoid or minimise misunderstanding by learning about other cultures, appreciating the potential for misunderstanding, applying and promoting values of fairness and diversity, communicating relevant

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