Chap4 - CHAPTER 4 Measuring the Success of Strategic...

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CHAPTER 4 Measuring the Success of Strategic
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LEARNING OUTCOMES 4.1 Compare efficiency IT metrics and effectiveness IT metrics 4.2 List and describe five common types of efficiency IT metrics
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LEARNING OUTCOMES 4.3 List and describe four types of effectiveness IT metrics 4.4 Explain customer metrics and their importance to an organization
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MEASURING INFORMATION TECHNOLOGY’S SUCCESS How does a company decide if an Information System is successful? Metrics A standard measure to assess performance in a particular area.
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MEASURING INFORMATION TECHNOLOGY’S SUCCESS Key performance indicator (KPI) – quantifiable measurements, agreed to beforehand, that reflect the critical success factors of an organization. Examples: School – Graduation Rates Delivery Service – Number of on-time deliveries Retail – Number of repeat customers
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EFFECTIVENESS Efficiency IT metric – measures the performance of the IT system itself including throughput, speed, and
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Chap4 - CHAPTER 4 Measuring the Success of Strategic...

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