Lecture+6+2010+_Chapter+4+Emotions,+Attitudes,+and+Stress+II_+-+stu

Lecture+6+2010+_Chapter+4+Emotions,+Attitudes,+and+Stress+II_+-+stu

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Chapter 4 Workplace Emotions,  Attitudes, and Stress (Part 2)
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CHAPTER 4 Workplace Emotions, Attitudes, and Stress Learning objectives Emotions, attitudes, and behavior Emotional labor Emotional intelligence Work attitudes Job satisfaction Organizational commitment Work-related stress Stress management
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CHAPTER 4 Workplace Emotions, Attitudes, and Stress Job  Satisfaction A person's evaluation of his or her job and work context A collection of attitudes about specific facets of the job Job Satisfaction Supervisor Supervisor Job Job Content Content Co-workers Co-workers Working Working Conditions Conditions Career Career Progress Progress Pay and Pay and Benefits Benefits
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CHAPTER 4 Workplace Emotions, Attitudes, and Stress Job satisfaction and  performance Happy workers are somewhat more  productive workers, but When rewarded, job performance affects  satisfaction Job satisfaction affects motivation but may have  little effect in jobs with little employee control (e.g.  assembly lines) General attitude is a poor predictor of specific  behaviors - dissatisfaction can lead to E, L, V or N
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CHAPTER 4 Workplace Emotions, Attitudes, and Stress Responses to job  dissatisfaction: EVLN model Loyalty Loyalty Voice Voice Exit Exit Neglect Neglect • Leaving the situation • Quitting, transferring • Changing the situation • Problem solving, complaining • Patiently waiting for the    situation to improve • Reducing work effort/ quality • Increasing absenteeism
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CHAPTER 4 Workplace Emotions, Attitudes, and Stress Responses to Job  Dissatisfaction
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This note was uploaded on 12/20/2011 for the course ACCT/MGMT 2010 taught by Professor A during the Spring '11 term at HKUST.

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Lecture+6+2010+_Chapter+4+Emotions,+Attitudes,+and+Stress+II_+-+stu

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