Business Communication _7Cs2

Business Communication _7Cs2 - Business Communication...

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December 21, 2011 1 Business Communication Pritima Kaushal www.enablersindia.com
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December 21, 2011 2 Seven Cs of Effective Communication
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December 21, 2011 3 7 Cs 1. Completeness 2. Conciseness 3. Consideration 4. Concreteness 5. Clarity 6. Courtesy 7. Correctness
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December 21, 2011 4 Exercise: Get Those Damn Documents ……… FAST! It is 9 Am Your boss wants you to send your junior colleague Albert to the court and bring some ultra sensitive documents from your lawyer. Your boss wants these documents immediately as he has to discuss these documents with the CEO today about 4 hours from now. Your boss does not want that these documents should be seen by anyone. Your boss tried to contact the lawyer but failed. There is a communication breakdown in the city. You know that the lawyer leaves for court at 9:45 am from his residence. The desired documents maybe at lawyer’s residence or in his chamber in the court. You are not sure whether Albert has visited lawyer at his residence although he has been to his chamber in the high court. A car is ready now for Albert to collect these documents. If these papers do not reach your boss by next 3 hours, he cannot have his meeting with the CEO, who will be terribly annoyed with your boss. Your boss would like to be briefed with the success of your mission from after 2 hours from now. Albert is standing before you for instructions. Please issue necessary instructions for Albert.
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December 21, 2011 5 1.Completeness Message must consist of all the facts the  receiver would need for the action or  reaction the sender desires.
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1.Completeness Provide all necessary information Answer all questions asked. Give something extra when desirable. Who, What, When, Where, Why. which and How December 21, 2011 6
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December 21, 2011 7 Seven Friends I keep six honest serving men, They taught me all I know; Their names are What and Why and When, And How and Where and Who. from a poem by Rudyard Kipling
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Seven Friends. December 21, 2011 8 Also the reverse questions What   ----  What not Where  ---- Where not When ----  When not Why ----  Why not Who ----  Who not Which  ---- Which not How  ---- How not
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December 21, 2011 9 Exercise-1 The owner of a mutual fund stock wrote to the  investment department of your bank, that he  wanted to sell his shares. He asked, ”Just how  does your bank want me to authorize this sale?” How would you reply to this query keeping the  five Ws and one H guideline in mind?
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10 2.Conciseness Saying or writing  what you want to  convey in the fewest possible words  without sacrificing the other 7c principles. Eliminate wordy expressions
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Business Communication _7Cs2 - Business Communication...

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