Business Communication_Giving & Receiving feedback2

Business Communication_Giving & Receiving feedback2...

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Session 7 Effective Interpersonal Communication Pritima Kaushal Pritima_kaushal@yahoo.com www.Enablersindia.com
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What is Interpersonal Relationship
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No matter how hard we work or how many brilliant ideas we may have, if we can’t connect with the people who work around us, our professional and personal life will suffer.
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What are Interpersonal Skills? A set of behaviours which allow you to communicate effectively and unambiguously in a face-to- face setting These behaviors help us to relate in positive ways with our family members, colleagues and others. They help us to bring more joy, happiness and success in our lives.
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Provide Quality Constructive Feedback Ability to give feedback is a critical task for the manager. Feedback : a mechanism which enables human beings to develop, improve, grow and change People generally get feedback only 20% of the time ( only when they do well or make a big error ) need more Feedback is a “gift” from the Manager to the subordinate
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Syndicate Exercise: (5 m in) What are the difficulties in : a )  G iving  fe e db a c k b )  Re c e iving  fe e db a c k
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While   Po s itive  a nd  Ne g a tive  Fe e db a c k  a re  b o th im po rta nt,  The y c a n a ls o  b e   C o ns truc tive           o r  De s truc tive  !
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   Constructive -Negative      Constructive-Positive      Destructive-Negative       Destructive-Positive Feedback : Constructive Destructive Negative Positive
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Info on ineffective         performance Negative behavior affecting        work Areas that need  improvement Failures Constructive - Negative Feedback Constructive Destructive Negative Positive
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Business Communication_Giving & Receiving feedback2...

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