Comm process_listening_Nonverbal

Comm process_listening_Nonverbal - Basic Communication...

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Basic Communication Process Receiver Encodi ng Message Decodin g Transmitting Feedback Both verbal and non Verbal Feedback is Important Sender
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Enablers The Basic Communication Process Stage Process Check point Encoding Deciding on the message Selecting the right words. Understanding the other person. Check your objectives. What will the other person want from the message? What will the emotional impact of the message? Transmitti ng Selecting the right medium. Sending the message. Giving non-verbal signals. Not more than 7 ideas to transmit. Are words and non-verbal signals consistent? Is the language suitable? Environment Coping with distortion. Dealing with distortions. Avoid interruptions and noise. Is the seating right? Receiving Perceiving the message. Listening actively. What phrases, facts and inferences am I looking for? How can I test my understanding of the message? Decoding Making sense of the message. Understanding the other person. What do they mean? What is the hidden agenda? How will I handle it if does not fit in with my beliefs? Feedback. Deciding on the response. Starting the next message. To keep the communication going: nod, smile, and agree…. To stop the communication look uninterested, stop eye contact.
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Chain of Command or Chain of Communication? The Colonel told the Major - At nine o'clock tomorrow there will be an eclipse of the sun, something, which does not occur everyday. Get the men to fall out in the company street in their fatigues so that they will see this rare phenomenon, and I will explain it to them. In case of rain, we will not be able to see anything, so take the men to the gym. The Major told the Captain - By order of the Colonel, tomorrow at nine o'clock there will be an eclipse of the sun. If it rains you will not be able to see it from the company street, so then, in fatigues, the eclipse of the sun will take place in the gym, something that does not occur everyday. The Captain told the Lieutenant - By order of the Colonel in fatigues tomorrow at nine o'clock in the morning the inauguration of the eclipse of the sun will take place in the gym. The Colonel will give the order if it should rain in the company street, something, which occurs everyday. The Lieutenant told Sergeant - Tomorrow at nine the Colonel in fatigues will eclipse the sun in the gym, as it occurs everyday if it is a nice day. If it rains in the company street. The Sergeant told the Corporal - Tomorrow at nine the eclipse of the Colonel in fatigues will take place by cause of the sun. If it rains in the gym, something which does not take place everyday, you will fall out in the company street. What the Soldiers Understood - Tomorrow, if it rains, it looks as if the sun
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This note was uploaded on 12/20/2011 for the course MBA 103 taught by Professor Pk during the Spring '11 term at Great Lakes Christian college.

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Comm process_listening_Nonverbal - Basic Communication...

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