TA for Effective Interpersonal Communication
All of us are social beings and interact with others in the process of satisfying our
human needs and achieving our goals. In management, irrespective of your
level, you have to interact with others – peers, superiors and subordinates. And
most importantly, in some organizations, with general public. You may have to
communicate with people of different sexes, ages, education, skills, personalities
Ability to understand the nature and dynamics of interactions with others will help
an individual to become more effective communicator – which means more
positive respect for self better performance and achievement of organizational
goals, more satisfied and committed employees, effective relationships with
superiors and peers, more satisfied consumers or clients.
What is Transactional Analysis?
“Transactional Analysis (T/A) is one of the tools developed by behavioural
scientists which is used for analysis of transactions” or understanding of
communications that occur between people. It is a rational approach to
understanding behaviour and is based on the assumption that any person can
learn to trust himself or herself, think rationally, make independent decisions, and
A “transaction” means any exchange or interaction that occurs between two or
more persons. Transactional analysis concerns itself with the kinds of
communication – both verbal and non-verbal – that occur between people. The
Transactional Analysis is widely utilised as a consultation method in educational
programmes, social institutions, business, hospitals, churches, government
organizations, and other organizations.
Transactional Analysis increases understanding of self and others. It decreases
tendency to be critical of self and others. Transactional Analysis helps reduces
stress, frustration and anxiety levels!
According to Transactional Analysis theory, everyone’s personality has three
states are named
. When we capitalize these
words, we are talking about
rather than real parents, adults or
children. Structural analysis involves analyzing the personality to discover the
nature of our ego states. You can use structural analysis to better understand