Chapter 11 - Chapter 11 Enterprise Applications and...

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Chapter 11 Enterprise Applications and Business Process Integration 11-1 Chapter 11 Enterprise Applications and Business Process Integration 1. A set of integrated software modules for finance and accounting, human resources, manufacturing and production, and sales and marketing that allows data to be used by multiple functions and business processes best describes : a. process management software . b. enterprise software. c. collaboration software. d. application software. Answer: b Difficulty: Medium Reference: p. 380 2. This type of software enables data to be used by multiple functions and business processes for precise organization coordination and control: a. groupware. b. application software. c. collaboration software. d. enterprise software. Answer: d Difficulty: Medium Reference: p. 380 3. This software is built around thousands of predefined business processes : a. process management software b. collaboration software. c. enterprise software. d. groupware software. Answer: c Difficulty: Medium Reference: p. 381 4. Process maps or reference models provided by enterprise software vendors are based on business process knowledge and: a. cross-selling. b. best practices. c. metrics. d. push-models. Answer: b Difficulty: Medium Reference: p. 381
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11-2 Enterprise Application and Business Process Integration Chapter 11 5. The most successful solutions or problem-solving methods for consistently and effectively achieving a business objective best describes: a. business module. b. formal system. c. business process. d. best practices. Answer: d Difficulty: Medium Reference: p. 381 6. When tailoring a particular aspect of a system to the way a company does business, enterprise software can provide the company with: a. configuration tables. b. project workbooks. c. data dictionaries. d. state transition diagrams. Answer: a Difficulty: Medium Reference: p. 381 7. Nestlé SA, installed a ______________________ enterprise system as a way of standardizing and coordinating its business processes in 500 facilities in 80 countries. a. SAP R/3 b. Oracle c. Baan d. PeopleSoft Answer: a Difficulty: Hard Reference: p. 384 8. A network of organizations and business processes for procuring raw materials, transforming these materials into intermediate and finished products, and distributing the finished products to customers is called a: a. distribution channel. b. supply chain. c. value chain. d. marketing chain. Answer: b Difficulty: Medium Reference: p. 385 9. The Supply Chain Council developed a cross-industry process reference model for supply chain management called: a. SCOR. b. SCCM. c. TCP/IP. d. MRP. Answer: a Difficulty: Hard Reference: p. 386
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Chapter 11 Enterprise Applications and Business Process Integration 11-3 10. According to SCOR, the source process: a. consists of processes associated with returning products or receiving returned products, including postdelivery customer support. b. consists of processes that provide finished goods and services to meet actual or planned
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This note was uploaded on 12/23/2011 for the course BUSINESS 202 taught by Professor Timjhon during the Spring '11 term at Middle East Technical University.

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Chapter 11 - Chapter 11 Enterprise Applications and...

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