Chapter 2 - Chapter 2 Information Systems in the Enterprise...

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Chapter 2 Information Systems in the Enterprise 2-1 Chapter 2 Information Systems in the Enterprise 1. Operational-level systems are information systems that support the: a. long-range planning activities of senior management. b. decision-making and administrative activities of middle managers. c. day-to-day processes of production and shipping only. d. elementary activities and transactions of the organization. Answer: d Difficulty: Easy Reference: p. 40 2. The principal purpose of __________________ is to answer routine questions and to track the flow of transactions through the organization. a. strategic-level systems. b. operational-level systems. c. management-level systems. d. knowledge management systems. Answer: b Difficulty: Easy Reference: p. 40 3. Management-level systems are information systems that support the: a. long-range planning activities of senior management. b. knowledge and data workers in an organization. c. decision-making and administrative activities of middle managers. d. day-to-day processes of production. Answer: c Difficulty: Easy Reference: p. 40 4. A relocation control system that reports on the total moving, house-hunting, and home financing costs for employees in all company divisions is an example of a(n): a. knowledge management system. b. operational-level systems. c. strategic-level system. d. management-level system. Answer: d Difficulty: Easy Reference: p. 40
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Information Systems In The Enterprise Chapter 2 5. ______________systems often answer “what-if” questions. a. Strategic-level b. Management-level c. Operational-level d. Knowledge management Answer: b Difficulty: Easy Reference: p. 40 6. Strategic-level systems are information systems that support the: a. long-range planning activities of senior management. b. knowledge and data workers in an organization. c. decision-making and administrative activities of middle managers. d. day-to-day processes of production. Answer: a Difficulty: Easy Reference: p. 41 7. The principal concern of these information systems is to match changes in the external environment with existing organizational capability: a. strategic-level systems b. knowledge management systems c. operational-level systems d. management-level systems Answer: a Difficulty: Easy Reference: p. 41 8. TPS are the basic business systems that serve which level of the organization? a. strategic-level systems b. management-level systems c. operational-level systems d. knowledge management systems Answer: c Difficulty: Easy Reference: p. 43 9. A computerized system that performs and records the daily routine dealings necessary to conduct business is classified as a(n): a. strategic-level system. b. management-level system.
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This note was uploaded on 12/23/2011 for the course BUSINESS 202 taught by Professor Timjhon during the Spring '11 term at Middle East Technical University.

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Chapter 2 - Chapter 2 Information Systems in the Enterprise...

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