CIS 2200 Midterm

CIS 2200 Midterm - b Sensitivity analysis what-if analysis...

Info iconThis preview shows page 1. Sign up to view the full content.

View Full Document Right Arrow Icon
Know definitions in textbook and be prepared to explain how IT impacts the business needs 1. Chapter 1 a. Data and information – definitions and examples b. Is information technology always beneficial? c. Case study the world is flat 2. Chapter 2 a. Competitive Advantage b. First mover advantage – benefits and risks c. Five forces model d. Three generic strategies e. What is a business process 3. Chapter 3 a. SCM b. CRM c. ERP d. Business process reengineering 4. Chapter 4 a. Efficiency and effectiveness – definition and examples b. KPIs – Key Performance Indicators c. Efficiency IT metrics d. Effectiveness IT metrics 5. Chapter 5 a. IT strategic positions, what are their responsibilities b. Ethical and legal issues – definitions and examples c. Privacy d. Security 6. Chapter 9 a. TPS, DSS and EIS – definitions, how they relate to each other, examples.
Background image of page 1
This is the end of the preview. Sign up to access the rest of the document.

Unformatted text preview: b. Sensitivity analysis, what-if analysis and goal seeking c. Consolidation, drill down and slice and dice 7. Chapter 10 a. SCM – Supply Chain Management. Definition, what it involves, how IT impacts it b. Plan, source, make, deliver and return c. Supply chain visibility, bullwhip effect d. SCM success factors and keys to success 8. Chapter 11 a. CRM – Customer Relationship Management. Definition, what it involves, how IT impacts it. b. CRM business drivers c. CRM implementation strategies 9. Chapter 12 a. ERP – Enterprise Resource Management. Definition, what it involves, how IT impacts it. b. Why is ERP important, what problems does it address c. What an ERP system must be to be successful...
View Full Document

{[ snackBarMessage ]}

Ask a homework question - tutors are online