Unformatted text preview: b. Sensitivity analysis, what-if analysis and goal seeking c. Consolidation, drill down and slice and dice 7. Chapter 10 a. SCM – Supply Chain Management. Definition, what it involves, how IT impacts it b. Plan, source, make, deliver and return c. Supply chain visibility, bullwhip effect d. SCM success factors and keys to success 8. Chapter 11 a. CRM – Customer Relationship Management. Definition, what it involves, how IT impacts it. b. CRM business drivers c. CRM implementation strategies 9. Chapter 12 a. ERP – Enterprise Resource Management. Definition, what it involves, how IT impacts it. b. Why is ERP important, what problems does it address c. What an ERP system must be to be successful...
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- Spring '10
- Management, Customer relationship management, a. Competitive Advantage, d. SCM success