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Exam 2 Notes - Exam 2 Chapters 6-10 Cultural Diversity...

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Exam 2 – Chapters 6-10 Cultural Diversity & Communication - Formality (e.g. Professor vs. Steve) - Social customs (e.g. how different people celebrate holidays) - Style of dress (flip flops in the south) - Culture is not necessarily ethnicity, could include college culture, regional culture - Time - Tolerance for conflict (open to consenting opinions) - Gender Roles (e.g. Lybian protesters were separated into men and women) - Regional Differences - Ethnicity o Attitudes about talk o Attitudes toward conflict o Self-disclosure and candor o Nonverbal behaviour - Disabilities - High versus Low context (high-setting and nonverbal cues have more importance, e.g. Japan – no rush) - Individualism and collectivism (success of ourselves or extended loyalty to company) – Individualism privacy important, I, task-oriented; Collectivism extended family – loyalty to family - Power Distance (e.g. Professor vs. Steve; Staff vs. Executive positions) - Uncertainty Avoidance (people are told what to do) - Task versus Social Orientation - Short- versus Long-term orientation - Learn about different cultures - View diversity as an opportunity - Don’t condescend - Talk about differences/similiarites - Know about dimensions of culture and how they impact how we communicate Conflict - Not always a negative Conflict vs. Confrontation - Conflict occurs between 2 or more parties when: o Self-interests clash o Actions of individuals affect productivity and/or working relationships o Unresolved controversy causes individuals to lash out at each other (confrontation) Handle Conflicts Assertively - Identify the goal you are seeking - Choose the best time to speak with individual - Rehearse the statement you are going to say
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- Pinpoint the specific behaviour you want to discuss - Explain your reaction to the behavior - Make a limited specific request - Describe the consequences - E.g. Friend with 2% raise working weekends etc. Five Phases of Conflict 1. Latent Phase o Potential for conflict exists o Pre-awareness o E.g. 2 professors wanting the same room at the same time 2. Perceived Phase o Belief by one individual or more people that conditions for conflict exist o Awareness 3.
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