The concept of conflict, being an outcome of behaviors, is an integral part of human life. Wherever there is interaction there is conflict. Conflict can be defined as a disagreement between two or more individuals or groups, with each individual or group trying to gain acceptance of its view or objectives over others. Because people differ in their attitudes, values and goals, conflict among them becomes unavoidable. Accordingly, the management is concerned not so much with eliminating conflict which would be impossible, but to contain ti and manage it for organizational and individual benefit. The personal conflict is more emotional in nature and reflects feelings, anger, distrust, fear, resentment, clash impersonality, antagonism, tension etc. The organizational conflict, on the other hand, involves disagreements on such factors as allocation of resources, nature of goals and objectives, organizational policies and procedures,
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William R.Scott, administrative school of management, Relations School, conflict. Conflict