Human Resource Management

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CASE STUDY # 2 — EMPLOYEES LOVE WEGMANS (p. 23) In 2008, Fortune magazine rated Wegmans Food Market as the third-best company to work for. This should not come as a surprise since it had been a mainstay of the top 3 since 2005, the top 10 since 2003, and the top 100 since 1998. The average turnover rate for supermarkets is 47.4% (13.3% for full-time employees and 58% for part-time employees). At Wegmans, turnover is much lower. Turnover is 6% to 7% for full-time employees and 38% for part-time employees. In an industry that has not historically been known as generating intense employee satisfaction and loyalty, Wegmans has broken new ground. But what is it about this supermarket that generates employee loyalty, productivity and commitment from its workforce? As noted by Karen Shadders, vice president of people, “If we take care of our employees, they will take care of our customers. If employees can’t take care of their families, they cannot do their jobs. The focus is on freeing up people so that they can be more
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This note was uploaded on 12/28/2011 for the course HRM 37:533:301 taught by Professor Castellano during the Fall '09 term at Rutgers.

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