17_posting_-_Quality_Mgt

17_posting_-_Quality_Mgt - Quality Management It costs a...

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11/04/2011 1 Quality Management It costs a lot to produce a bad product. It costs a lot to produce a bad product. Norman Augustine Norman Augustine
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11/04/2011 2 What is quality management all about? Total Quality Management (TQM): Manage the entire organization to excel in all dimensions of products and services that are important to customers
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11/04/2011 3 What does TQM encompass? TQM is a management philosophy: continuous improvement leadership development partnership development Cultural Alignment Technical Tools (Process Analysis, SPC, QFD) Customer
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11/04/2011 4 The Quality Gurus – Edward Deming 1900-1993 1986 Quality is “uniformity and dependability” Focus on SPC and statistical tools “14 Points” for management PDCA method
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11/04/2011 5 The Quality Gurus – Joseph Juran 1904 - 2008 1951 Quality is “fitness for use” Pareto Principle Cost of Quality General management approach as well as statistics
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11/04/2011 6 So what is quality? Product Quality Process Quality
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11/04/2011 7 Cost of quality (COQ) 1. Appraisal costs 2. Prevention costs 3. Internal failure costs 4. External failure costs 5. Opportunity costs COQ as % of sales?
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11/04/2011 8 Quality Improvement Traditional C o n t i u s I m p r v e Time Quality
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11/04/2011 9 Continuous Improvement philosophy 1. Kaizen : Japanese term for continuous improvement. A step-by-step improvement of business processes. 2. PDCA: Plan - do - check - act as popularized by Deming Plan Do Act Check 3. Benchmarking : what do top performers do?
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10 Basic Continuous Improvement Tools 1. Process flowchart If you can’t describe what you’re doing as a If you can’t describe what you’re doing as a process, you don’t know what you’re doing. process, you don’t know what you’re doing.
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This note was uploaded on 12/28/2011 for the course SCM 372 taught by Professor Cook during the Fall '11 term at Michigan State University.

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17_posting_-_Quality_Mgt - Quality Management It costs a...

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