01_posting_-_Intro___History

01_posting_-_Intro___History - Manufacturing Planning...

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8/30/2011 1 Manufacturing Planning & Control SCM 372
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8/30/2011 2 What is a Supply Chain? Operations (372) Logistics (373) Procurement (371) Material Information
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8/30/2011 3 Why is SCM exciting? Some make it happen, some watch it happen, and some say, "What happened?"
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8/30/2011 4 Evolution of a name Operations Management (OM) the design, operation, and improvement of the systems that create and deliver the firm’s primary products and services Manufacturing Planning & Control Manufacturing Management + the human element = + services =
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8/30/2011 5 Source: Service Management, 6 th ed., Fitzsimmons & Fitzsimmons, 2008, McGraw-Hill Irwin Why services?
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8/30/2011 6 OM is important because 1. Operations is a core function in every business – both manufacturing and service oriented. It accounts for 60-80% of a firm’s expenses. 2. Operations Management provides a systematic way of looking at any organizational process. 3. Operations Management decisions affect every other functional area of an organization (procurement , logistics , marketing, finance, HR, strategy, etc.)
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8/30/2011 7 What types of problems does OM address ? Manufacturing Example: Supply Chain Management T3 T3 T3 T3 T3 T2 T2 T2 T1 T1 OEM W C C C C C R R W .com
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8/30/2011 8 What types of problems does OM address ? Service Example: Bank Loans Deposits Credit Cards
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8/30/2011 9 What types of problems does OM address ? R&D Example: New Product Development Phase 0 Phase 1 Phase 2 Phase 3 Phase 4 Phase 5 Planning Concept Development System-level Design Detail Design Testing and Refinement Production Ramp-Up Adapted from Ulrich & Eppinger 2002
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8/30/2011 10 Strategic
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