07_Supplier_performance_management

07_Supplier_performance_management - defined and thoroughly...

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- 1 - Supplier Performance Management
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- 2 - Performance Measurement and Evaluation Objectives of performance measurement Problems with measurement Effectiveness and efficiency Performance measures for strategic sourcing Properties of a good measure system
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- 3 - Performance Measurement and Evaluation Supplier site visits Performance rating methods Benchmarking The balanced scorecard http://www.bain.com/management_tools/BainTopTenTools/default.asp
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- 4 - Performance Measurement and Evaluation Most common performance metrics N =197 Uses of performance metrics
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- 5 - Measurement System Characteristics Measurement is not free Not all aspects of performance lend themselves to quantitative measurement Purchasing is better served by a few precisely
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Unformatted text preview: defined and thoroughly understood measures Effective measurement requires a consistent and reliable database Periodic review of the measurement system There is no best way to measure performance- 6 -Lessons for Strategic Sourcing from TQM 1. Define quality in terms of customers 2. Pursue quality at the source 3. Stress objective rather than subjective measurement 4. Emphasize prevention rather than detection 5. Focus on process rather than output 6. Strive for zero defects 7. Establish continuous improvement as a way of life 8. Make quality everyones responsibility - 7 -Turning the Tables How Strategic Sourcing is Evaluated Top Procurement KPIs by Maturity Class Top 10 Procurement KPIs...
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07_Supplier_performance_management - defined and thoroughly...

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