Unformatted text preview: Companies are able to measure the monetary gain as a result of ROI assessment. 2. To see whether training improves customer service skills and if the training helps organizations achieve its strategic goals. Instead of ROI, it is important to use behavior to measure the overall effectiveness of training. 3. Behavioral level of measurement can be assessed by administering a skills test before and after training. This will help the organization to determine whose behavior change after the training or not. In order to get the support of others to measure behaviors after training, a rewards program or appraisal system. With this rewards program, employees would evaluate the work of other employees....
View Full Document
- Fall '10
- Psychology, sales training, ROI assessment