Answer:AQUESTION:102What is a common metric used to measure Support Centre performance?
QUESTION:103What is the best reason for reporting all security compromises?
QUESTION:104What is a best practice to use when assisting an emotional caller?
QUESTION:105How is confidence demonstrated over the phone?A.Confidence is demonstrated over the phone by using the passive voice.B.Confidence is demonstrated over the phone by taking ownership of incidents.C.Confidence is demonstrated over the phone by using a standard greeting.D.Confidence is demonstrated over the phone by isolating problems.Answer:B
