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Nate Papers - 992S - ForModule2,'...

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For Module 2, consider your organization's mission and strategy from the perspective of its potential,  prospective, and present customers. In this section of the assignment you’ll begin to identify objectives  and measures relevant to that perspective.   Refer back to this       presentation on objectives if you need to.     Assignment Expectations: Once you’re reasonably clear on what’s involved, think about your organization and its  customers/clients/users/service recipients/whatever-you-wish-to-call-them, and then:  Identify at least three objectives for the organization's customer service perspective and show  how they relate to the mission, vision and strategy of the organization.  For each objective, develop at least one meaningful performance measure (metric).  For each objective, identify at least one expected level of performance (target). 
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