ch 10 - Chapter 10: IT Project Quality Management...

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Chapter 10: IT Project Quality Management True/False 1. The PMBOK definition of project quality management focuses on conformance to specifications. 2. PMBOK defines the major quality management processes as: conformance to requirements, fitness for use, and having a high degree of excellence. 3. Project Quality Management (PQM) focuses on the project product and Project Control Management (PCM) focuses on the project process. 4. Project quality control is an expense that should be minimized and incurred primarily in the testing phase of a project. 5. Most quality initiatives translate readily and require little if any corporate culture changes as evidenced by the Japanese adoption of Deming’s quality philosophy. 6. Taken together, the concepts of quality management, verification and validation, change control and knowledge management support the overall project quality management plan. 7. Many experts believe the quality of software is poor and getting worse rather than better. 8. Eli Whitney is one of the central figures of the industrial revolution because of his concept of mass-producing interchangeable parts. 9. While the concept of scientific management as practiced by Taylor and others led to great efficiency gains, it also was in part responsible for fostering conflict between labor and management. 10. Control charts are used to highlight statistically significant variation in processes. 11. Variations that fall more than three standard deviations from the mean are attributed to assignable cause. 12. A process that is shown to have eight successive values that are more than two standard deviations away from the mean might be correctly categorized as stable and in statistical control. 13. The Pareto Diagram is based on the notion that 20 percent of the problems are based on 80 percent of the causes
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14. Philip Crosby in his best selling book, Quality is Free , advocates a bottom-up approach where quality is everyone’s responsibility. 15. ISO certification is a multinational effort to certify products, services, or systems that meet specified quality management principles. 16. The key steps in the Six Sigma framework are the D-M-A-I-C cycle which stands for Define, Measure, Adapt, Innovate, and Control. 17. Black Belts and Champions are designations of leadership and competence under the Capacity Maturity Model (CMM). 18. The highest level of Software Process Maturity is demonstrated by processes that are standard and consistent. 19. Defect arrival rates, Defects by phase, and Fix Response time are all process metrics.
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ch 10 - Chapter 10: IT Project Quality Management...

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