MIS10E_testbank_CH02 - Chapter 2 Global E-Business: How...

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Chapter 2 Global E-Business: How Businesses Use Information Systems True-False Questions 1. Operational management is responsible for directing the day-to-day operations of the business and therefore needs transaction-level information. Answer: True Difficulty: Easy Reference: p. 52 2. Deciding whether to introduce a new product line is the responsibility of an operational manager. Answer: False Difficulty: Easy Reference: p. 57 3. Operational-level manufacturing systems deal with the firm’s long-term manufacturing goals, such as where to locate a new plant. Answer: False Difficulty: Medium Reference: p. 46 4. Transaction processing systems are most commonly used by the senior management level of an organization. Answer: False Difficulty: Medium Reference: p. 52–53 5. A transaction processing system is a computerized system that performs and records the daily routine transactions necessary to conduct business. Answer: True Difficulty: Easy Reference: p. 52 6. A hotel reservation system is a typical example of a management information system. Answer: False Difficulty: Medium Reference: p. 52 7. Management information systems typically support nonroutine decision making. Answer: False Difficulty: Medium Reference: p. 53–54 8. The decision to grant credit to a customer is normally made by the middle manager. Answer: False Difficulty: Medium Reference: p. 52 17
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9. Transaction processing systems are the basic business systems that serve the operational level of the organization. Answer: True Difficulty: Medium Reference: p. 52 10. Managers need TPSs to monitor the status of internal operations and the firm’s relations with the external environment. Answer: True Difficulty: Medium Reference: p. 52 11. Most MISs use sophisticated mathematical models or statistical techniques. Answer: False Difficulty: Medium Reference: p. 53–54 12. Decision-support systems help managers make decisions that are unique, rapidly changing, and not easily specified in advance. Answer: True Difficulty: Easy Reference: p. 54 13. Decision-support systems use internal information as well as information from external sources. Answer: True Difficulty: Medium Reference: p. 54 14. ESSs are designed to serve the middle management of the organization. Answer: False Difficulty: Medium Reference: p. 57 15. ESSs are designed to incorporate data about external events, but they also draw summarized information from internal MIS and DSS. Answer: True Difficulty: Medium Reference: p. 57 16. ESSs are designed primarily to solve specific problems. Answer: False Difficulty: Medium Reference: pp. 57–58 17. Information supplied by an enterprise system is structured around cross-functional business processes. Answer: True Difficulty: Medium Reference: p. 61 18. Enterprise systems often include transactions with customers and vendors.
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MIS10E_testbank_CH02 - Chapter 2 Global E-Business: How...

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