PRINCIPLES OF MANAGEMENT - BAM315FN_0309

PRINCIPLES OF MANAGEMENT - BAM315FN_0309 - Text: Authors:...

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Unformatted text preview: Text: Authors: Publisher: Management 10th Edition, 2009 ISBN: 0-13-209071-6 Stephen P. Robbins and Mary Coulter Pearson/Prentice Hall, Upper Saddle River, New Jersey, 07458 700 North Main Street, Santa Ana, CA 92701 Phone: 714-547-9625 Fax: 714-547-5777 MArch 2009 BAM315 Principles of Management Final Examination Final Examination 1 Principles of Management 1) All levels of management between the supervisory level and the top level of the organization are termed ________. a. supervisors b. middle managers c. foremen d. fi rst-line managers 2) Division manager is associated with which of the following levels of manage- ment? a. team leaders b. fi rst-line managers c. top managers d. middle managers 3) Whereas ________ is concerned with the means of getting things done, ________ is concerned with the ends, or attainment of organizational goals. a. goal attainment; effi ciency b. effectiveness; goal attainment c. effi ciency; effectiveness d. effectiveness; effi ciency 4) All of the following are managerial roles that are more important at the higher levels of the organization except ________. a. leader b. negotiator c. disseminator d. fi gurehead 5) Many of Mintzbergs roles align with the basic functions of management. For example, the ________ role is a part of planning. a. leader b. fi gurehead c. liaison d. resource allocation 6) All three of Mintzbergs interpersonal roles are part of the ________ function. a. controlling b. planning c. leading d. organizing Multiple Choice Questions (Enter your answers on the enclosed answer sheet) 2 Final Examination Principles of Management 7) Which one of the following phrases is best associated with managerial con- ceptual skills? a. using information to solve business problems b. product knowledge c. communicating with customers d. decision making The Customer Meeting (Scenario) Kelly, a production supervisor, is responsible for 10 employees who assemble components into a fi nished product that is sold to distributors. Kelly reports to Ben, a production manager, who in turn reports to Dan, a general manager, who reports to McKenna, a vice president of operations. Recently, McKenna asked Dan to have a meeting with Kelly and Ben regarding some customer concerns in the production area. The focus of the meeting was to judge the validity of the customer concerns, and to develop a specifi c plan to address these concerns. 8) Kelly is considered to be what level of management? a. superintendent of assembly b. middle manager c. fi rst-line manager d. top manager 9) According to Mintzbergs management roles, the ________ roles involve receiving, collecting, and disseminating information. a. informational b. interpersonal c. technical d. decisional The General Manager (Scenario) Michael is the general manager of a production facility. In a routine day, Michael might meet with city offi cials or civic leaders about environmental issues due to the plants presence in the community. After these meetings, he will then meet the plants presence in the community....
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PRINCIPLES OF MANAGEMENT - BAM315FN_0309 - Text: Authors:...

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