ch15 - Chapter15 ,applications,and /XPtoolsthatcan

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Chapter 15 Tools for Solving Windows Problems
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Learn about Windows tools useful to solve  problems caused by hardware, applications, and  failed Windows components Learn about Windows Vista tools that can help  when Vista gives problems when starting Learn about Windows 2000/XP tools that can help  with XP or 2000 startup problems A+ Guide to Managing and Maintaining Your PC, 7e 2
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Tools for solving Windows problems after startup Vista Problem Reports and Solutions window XP Error Reporting Vista Memory Diagnostics System File Checker Driver Verifier Startup settings Tools to verify driver signatures Device Manager Diagnostic utilities A+ Guide to Managing and Maintaining Your PC, 7e 3
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Vista Problem Reports and Solutions  Use with immediate hardware and software problems Provides a history feature Displays an error screen Problem in Windows kernel mode STOP or blue screen error occurs on next restart User can check for solution Problem in user mode Bubble displays in notification area A+ Guide to Managing and Maintaining Your PC, 7e 4
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A+ Guide to Managing and Maintaining Your PC, 7e 5 Figure 15-1 Windows reports information about an error Courtesy: Course Technology/Cengage Learning Figure 15-2 Vista error reporting gives an error alert Courtesy: Course Technology/Cengage Learning
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Vista Problem Reports and Solutions (cont’d.) Viewing a list of solutions not applied Click item for more detail and possibly apply the solution Click Check for new solutions to send information to  Microsoft and possibly find new solutions to known problems Viewing past problem history Click View problem history A+ Guide to Managing and Maintaining Your PC, 7e 6
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Windows XP Error Reporting tool Application error encountered: Problem description message displayed Option to send error report to Microsoft After information sent: Dialogue box appears Provides ability to obtain possible solutions Does not keep a history of previous errors A+ Guide to Managing and Maintaining Your PC, 7e 7
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Vista Memory Diagnostics tool Identifies problem with memory Eliminates memory as problem source Vista Error Reporting tool prompt to test memory on next  reboot Command Prompt window command: mdsched.exe Dual boot: run memory diagnostic test from Windows Vista  boot menu Single OS: force Vista boot menu by pressing Spacebar  during the boot Use Windows Vista DVD A+ Guide to Managing and Maintaining Your PC, 7e 8
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System file checker (SFC) Windows Vista/XP  utility Corrupted Windows system file May cause Windows application or hardware problem
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ch15 - Chapter15 ,applications,and /XPtoolsthatcan

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