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ch16 - Chapter16 application, problem orbootswitherrors...

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Chapter 16 Fixing Windows Problems
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Learn what to do when a hardware device,  application, or Windows component gives a  problem Learn what to do when Windows Vista won’t boot  or boots with errors Learn strategies that you can use to solve  problems with Windows 2000/XP startup A+ Guide to Managing and Maintaining Your PC, 7e 2
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Steps to determine device causing a problem Research an error messages Use the Vista Problem Reports and Solutions window or  the XP Error Reporting window Check logs in Event Viewer Check the Reliability and Performance Monitor Consider recent changes A+ Guide to Managing and Maintaining Your PC, 7e 3
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Steps to discover the problem source Check simple things first Ensure Device Manager recognizes device with no errors  or warnings Verify BIOS setup recognizes device with no errors A+ Guide to Managing and Maintaining Your PC, 7e 4
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Solving a problem with a device driver or service Update device drivers Update Windows Try moving device to a different port or connector Try reinstalling device Try moving device to a different computer Use System Restore A+ Guide to Managing and Maintaining Your PC, 7e 5
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Solving a problem with a device driver or service  (cont’d.) Check manufacturer’s documentation Search the Internet for help Boot into Safe Mode Use System File Checker Consider application using the device Replace device A+ Guide to Managing and Maintaining Your PC, 7e 6
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Steps to find the problem source and fix it Interview user and back up data Ask user to reproduce problem while you watch Use Task Manager to end a process not responding Try a reboot Suspect a virus causing a problem Allow Windows to provide a solution A+ Guide to Managing and Maintaining Your PC, 7e 7
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Steps to find the problem source and fix it (cont’d.) Windows update might solve the problem Download updates or patches for the application Use the application setup to repair the installation Consider data corruption Try restoring default settings Uninstall and reinstall application Use System Restore A+ Guide to Managing and Maintaining Your PC, 7e 8
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Steps to take if application never worked Run application as administrator Install application as administrator Consider whether an older application having  compatibility problems with Vista Windows Vista Compatibility Center Try running application in compatibility mode Verify application digitally signed A+ Guide to Managing and Maintaining Your PC, 7e 9
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Considerations to determine if problem is caused  by other applications, services, Windows, or  hardware
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