class notes - 6/30 Intro to Organizational behavior...

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6/30 Intro to Organizational behavior Interdisciplinary field dedicated to better understanding and managing people at work, understanding why people behave the way they do Management Philosophies Scientific mangament time/motion studies, thought telling people what to do (no individual differences; assembly line) and paying them were the 2 things that motivated employees Administrative principles school Bureaucracy – eliminate all differences (procedures, policies); have there only be 1 way of doing something; no relationships between upper and lower Human relations school – concern with development of employees Hawthorne studies – increased wattages of light bulb increased productivity, then decreased wattages still resulted in increased productivity because the presence of the supervisor made the employees feel cared about Perceptions are more important than reality Individual differences matter Social environment and interaction among peers at work is important Open systems approach external environment is influential Contingency approach use management tools and techniques in a situationally appropriate manner; avoid the one-best- way mentality Video: Deming principles Deming principles Formal training
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Helpful leadership Elimination of fear for employees to ask questions freely Emphasis on continuous process improvements rather than quota Teamwork Elimination of barriers to good workmanship 85-15 rule states 85% of the time, if something goes wrong, the system is to blame Paradigm shifts Paradigms – way we think and perceive the world; automatic response Paradigm attitudes behaviors results Outcome vs Process Control vs Developmental Task vs People-Oriented Transactional vs Transformational Transactional – if I do something for you, you do something for me Transformational – unconditional, accepts individual where they’re at Me vs We Look at the impact on the larger group Competition vs Cooperation Efficient vs Effective Efficient – outcome related
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Effective – process related Scarcity vs Abundance Scarcity – blamed for being unable to finish a task Abundance – creative ways to find solutions Reactive vs Proactive Reactive – react to what comes your way Proactive – actively creating your own experiences Theory X vs Theory Y Theory X – pessimistic and negative; barrier to productivity improvement and employee well- being; lazy Theory Y – modern and positive assumptions about employees being responsible, creative, self- energized, committed 21 st Century Characteristics Facilitator Team member Advocate Coach Multicultural Knowledgeable Mutlidirectional Cooperative (win-win)
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Competitive Strategies for leading people to sustain success Compensation High wages Helps recruit better employees Not always satisfying Find satisfaction in other ways Incentive pay Not as beneficial Based on organization as a whole success Wage compression How much more should they make? What is equitable?
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This note was uploaded on 01/04/2012 for the course MGT 291 taught by Professor Maryj.squance during the Summer '08 term at Miami University.

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class notes - 6/30 Intro to Organizational behavior...

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