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Unformatted text preview: 3. Management Decision: I would not implement a script but take the responsibility of making sure I hire friendly and talkative people to interact with the customers. I have control over this decision because I am running a modest small business, not a worldwide corporation. 4. Script for bakery: Hi my name is Bob welcome to Joes Dough, how can I help you? Would you like to try our famous jelly-filled doughnut? Repeat order Thank you, come back soon. Enjoy! 1...
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This note was uploaded on 01/05/2012 for the course MGT 20200 taught by Professor Gaglio during the Fall '08 term at Notre Dame.
- Fall '08