Chapter_10_business - Nancy Crawley November 2 2009 Chapter...

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Nancy Crawley November 2, 2009 Chapter 10 1. Scientific management and Theory X are different from the human relations movement and Theory Y, because theory x and scientific management is a more negative outlook. They assume employees dislike work and will function effectively only in a highly controlled work environment. On the other hand human relations movement and theory y is a more positive outlook. They assume employees accept responsibility and work toward organizational goals. 2. The results of the Hawthorne studies influenced researchers’ thinking about employee’s motivation by making them come to the conclusion that human factors were responsible for the results of the two experiments. It made them realize human factors are at least as important to motivation as pay rates. 3. The five sets of needs are: physiological needs, safety needs, social needs, esteem needs, and self-actualization needs. A person’s need is related to motivation, because if their needs are met they will be more likely to be motivated to perform their jobs much better. 4. The two dimensions in Herzberg’s theory are satisfaction and dissatisfaction. Motivation factors and hygiene factors are elements that affect each dimension. 5. The fundamental premises of the reinforcement theory are that behavior that is rewarded is likely to be repeated, whereas behavior that is punished is less likely to
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This note was uploaded on 01/05/2012 for the course BUS 101 taught by Professor Mr.bishop during the Fall '09 term at Wingate.

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Chapter_10_business - Nancy Crawley November 2 2009 Chapter...

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