Communication Apprehension

Communication Apprehension - Non-congruent- message does...

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Communication Apprehension - an individual level of fear/anxiety associate with real or anticipated communication with another person or persons. Causes Shyness Quietness Issues of the “Quiet Child” - Low intellectual skills - Speech introvert - Alienated - Low self-esteem - Cultural differences Reduce - Get to know each other, ice breakers - Create a warm inviting classroom - Relaxation tips Patient Centered Care- - Build trusting relationship with patient - Open exchange of information 1. Assess health condition 2. Assign appropriate treatment - Involve patient in decision making process - Help with therapeutic goals You Must- -understand social/psych aspects of ill
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-See patient as a person -Share power and responsibility - be aware of patient’s perception of you We don’t follow instructions - Unanswered questions - Misunderstandings - Problems with therapy - Motivating their response to therapy Interpersonal Communication: One to one interaction between two people Congruent- face and tone matches the message
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Unformatted text preview: Non-congruent- message does not match what is being said Problems-Cultural difference Social classes Sexual orientation Gender difference Perception-interpret a message-individual sending the message-develop by our background Perception influenced by-Ethnicity, fat/thin, social class, old/young Avoiding Misperception-Avoid using words with more than one meaning Keep it simple Recognize cultural differences Ask for feedback Journal entry- due oct 31 st- observe a situation that involves 2 of 4 behaviors: aggressive, passive aggressive, assertive, passive. Must involve people outside college community. Mid-term- communication apprehension, patient center care, definitions interpersonal communications, communications model and different pieces of that, the difference b/w congruent and non-congruent, know all elements of non-verbal, open and closed gestures, cues....
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This note was uploaded on 01/05/2012 for the course COMM com taught by Professor Bob during the Spring '11 term at St. Louis College of Pharmacy.

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Communication Apprehension - Non-congruent- message does...

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